Job description
Familiarity with the following is preferred:
- Ticketing systems (Footprints, Remedy, etc.)
- Mac OS X (Mavericks, Yosemite)
- Cisco VPN
- DeskSite/iManage
- Workshare Products
- Microsoft System Center Configuration Manager "SCCM"
- Active Directory
- VoIP Phone Systems
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
- Previous help desk and/or IT customer service related experience with high volume of requests and demanding clientele.
- Strong knowledge/support ability of MS Word, Excel, PowerPoint, and Outlook. (MOS Certification is a big plus).
- Previous Corporate/Legal IT Support experience.
- Experience providing technical support in a Windows 10 based environment.
- Experience supporting Blackberry, Android, and iOS devices (iPhone/iPad) with Exchange email.
- Experience with supporting VPN connectivity and support.
- Experience with Citrix environments and supporting RSA SecurID Tokens.
Major international law firm with 1,600 employees working out of offices spanning across 20 different countries. Join the collaborative and motivated workplace and become an integral member of the support team!
Competitive rates and benefits starting from day 1!
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