Nebo School District is located in south Utah County, services over 35,000 students in grades PreK-12, and employs over 4,300 people. Our vision is to:

• engage students as active participants in school and in the community;
• empower students to acquire and develop knowledge, skills, and talents;
• collaborate to promote safety, student involvement and achievement; and
• prepare students to succeed in school and life.

Software Support Specialist. Lane 6 - 21.07 per hour, Full-time position, 8 hours per day, 5 days per week, 261 days per year. Must be at least 18 years of age to apply.

Placement on the salary schedule will be reviewed by supervisor and finalized through the Human Resource and Payroll Departments. Candidates already employed with Nebo School District, applying for a new position with a lane increase, may decrease in overall steps in the new position if offered, accepted, and not in the same job category.

Purpose Statement

The job of Software Support Specialist is done for the purpose/s of managing the student information system (Infinite Campus SIS); supporting other software applications the district currently has or adopts in the future; providing instruction and advice to Nebo School District users; analyzing

problems and issues related to infinite campus SIS and other related software; working with parents and district secretaries in the student registration process; coordinating usage among all system users; cleaning up data errors: and producing a wide variety of statistical reports. This job reports to

the Technical Services Supervisor

Experience: Job related experience with increasing levels of responsibility is required.

Education: Targeted, job related education with study in job-related area.

Clearances: Criminal Justice Fingerprint/Background Clearance

Essential Functions

• Administers system security (e.g. authorization, access, read only, passwords, etc.) for the purpose of regulating access to infinite campus SIS and ensuring confidentiality of student records.
• Documents issues and potential solutions related to infinite campus SIS and software applications for the purpose of resolving user problems.
• Inputs data into infinite campus SIS (e.g. student record updates, assessment records, attendance, scheduling, grading, transcripts, etc.) for the purpose of ensuring accuracy of data.
• Instructs district and site staff on the use of infinite campus SIS (e.g. new applications, upgrades, updates, etc.) for the purpose of ensuring proper and efficient use of the system.
• Prepares a wide variety of routine and ad-hoc reports for the purpose of meeting mandated reporting requirements and user requests for information.
• Responds to district personnel and public phone calls for the purpose of answering questions related to technical services and their job functions.
• Responds to inquiries for the infinite campus SIS and other software applications for the purpose of resolving problems and supporting site and district users.
• Responds to user requests for a variety of report options (e.g. assessment information, attendance, enrollment, training summaries, budgets, timelines, etc.) for the purpose of disseminating information to appropriate parties.
• Serves as a liaison between Nebo School District and the Utah State office of Education (USOE) and infinite campus SIS for the purpose of ensuring input into statewide reporting requirements and usability issues.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

Job Requirements: Minimum Qualifications

• SKILLS are required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: preparing and maintaining accurate records.
• KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: current generation computers and software; and use of technology.
• ABILITY is required to schedule activities, meetings, and/or events; routinely gather, collate, and/or classify data; and consider a variety of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; analyze data utilizing defined but different processes; and operate equipment using a variety of standardized methods. Ability is also required to work with a wide diversity of individuals; work with data of varied types and/or purposes; and utilize a variety of types of job-related equipment. Some problem solving may be required to identify issues and select action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is moderate. Specific ability based competencies required to satisfactorily perform the functions of the job include: being attentive to detail; establishing and maintaining effective working relationships; communicating with persons with diverse technical knowledge and skills; maintaining confidentiality; and working with frequent interruptions. Have the Ability for regular and reliable attendance.

Responsibility

Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; tracking budget expenditures. Utilization of some resources from other work units may be required to perform the job's functions. There is a continual opportunity to impact the organization’s services.

Working Environment

The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 58% sitting, 7% walking, and 35% standing. This job is performed in a generally clean and healthy environment.

FLSA Status Approval Date Salary Range

Non Exempt