Job description

Position Overview

Our Assistant Director of Housekeeping Operations is responsible for assisting the Director of Housekeeping and in the director's absence, manage the daily shift operations of Housekeeping and Laundry as well as third party vendor relationships such as but not limited to contract labor, off site laundry and off site dry cleaning. Directs and works with employees to ensure property guest rooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction, strong partnership with engineering, grounds and front office all while maintaining the operating budget.

A day in the life of our Assistant Director of Housekeeping Operations… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Rooms Operations Manager accomplish would be lengthy the list below is essential to know.

• Manages 10 to 12 subordinate managers and supervisors who supervise a total of 75 to 100 employees in the Housekeeping, Laundry/Valet, and Uniform Departments.
• Recruits, interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communication and recommends discipline and/or termination when appropriate
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Supervises team members to ensure completion of daily tasks and assists with further development of their potential within Dorchester Collection.

• Ensures seamless delivery of guest services & requests. Owns guests requests and PROmisses. Guest & employee engagement. Preventative maintenance projects. LRA audits, NEXUS service excellence metrics. Financial performance.
• Holds regular daily, weekly and monthly communication briefings with team members of all levels.

Job Type: Full-time

Pay: $90,000.00 per year

Benefits:

• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift

Work Location: One location

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