Job Summary

TMG is seeking a proactive Account Manager/ Account Executive to join our growing team and work out of our corporate office in Jersey City, NJ. The Account Manager/ Account Executive is responsible for servicing the contracts for their specifically assigned clients, ensuring client needs are being met and understood by each department in the company. They will be responsible for handling any client concerns, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client-company relationship.

Primary Duties and Responsibilities

The Account Manager should be flexible enough to handle a variety of duties that pertains to the firm and their assigned clients. Their main responsibility is to ensure the firm’s clients are happy, and specific daily duties include:

• Communicate with clients to ensure all their needs are understood and addressed
• Build strong client relationships to maintain old business and acquire new contracts
• Collaborate with various internal departments to ensure that they fulfill all client requests
• Resolve complaints and keep track of all processes that pertain to the client’s needs
• Act as the client representative within the firm to ensure client demands are met with a focus on improving client experience
• Collect and analyze data concerning client behavior to understand changing needs

Qualifications

• Bachelor’s Degree in Business Administration or Architecture/ Engineering
• Experience in the AEC industry preferred
• Strong problem-solving skills
• Process-driven orientation
• Ability to quickly analyze potential issues and correctly identify solutions
• Highly organized with strong multi-tasking abilities
• Effective communication skills and engages heavily in collaborative group settings
• Self-Starter with strong initiative
• Willingness to travel to/from job sites

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year

Benefits:

• Medical, dental, vision
• 401K and life insurance
• PTO, Vacation, Holiday & Sick Time
• Commuter Benefits
• Growth Potential