Job description

Strategic Account Manager (SAM)

Department: Operations Department

Reports To: Director of Operations

Company:

Comfort Systems USA is a premier mechanical construction and service company traded on the NYSE (symbol
FIX). Comfort System USA Strategic Accounts serves our national commercial customers in the HVAC and building automation systems.

Job Responsibilities:

This position resides in our Operations Department serving assigned customers. The SAM will maximize customer experience, vendor relations, team efficiencies and ensure profitability on their assigned accounts.
SAM will demonstrate company values while following guidelines and policies.

• Manage & develop a team of Account Coordinators to ensure a positive Customer Experience
• Own relationships with assigned customers, and ensure our service levels meet their needs
• Act as the customer advocate in reviewing estimates for service and repair projects
• Build collaborative relationships with the vendors and internal/external customers
• Ensure work orders receive appropriate attention and are resolved in a timely manner
• Oversee Preventative Maintenance contracts and implementation
• Prepare customer business reviews and collaborate with the sales team for customer growth opportunities
• Assist the A/R Collection Specialist (when asked) in the Account Receivable efforts
• Assist in Invoice Resolution with vendors and customers

Job Requirements:

• Bachelors’ degree preferred
• Outstanding written and verbal communication skills
• Strong organizational skills, and sound decision-making capabilities
• Knowledge of HVAC/R, and building automation would be a big plus
• Good working knowledge of PC operation and Microsoft Office programs
• Intermediate skills with MS Excel & PowerPoint
• Professional in appearance and demeanor
• Ability to maintain and strengthen relationships with key customer contacts
• Team leader and team player
• Ability to train & coach teams, around specific customer business needs, processes, and customer expectations
• Ability to make processes more efficient
• A few times a year limited travel to visit assigned customers/vendors for meetings

Work Environment
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of an Strategic Account Manager for CSUSA Strategic Accounts in
Indianapolis. This position works in a workstation in a professional office environment.

The above job description covers the principal duties and responsibilities of this job. However, this job description should not be construed to be a complete listing of all miscellaneous, incidental, or other duties which may be required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
This position works in the office two days a week and works remote from home three days a week.

Work Location: Hybrid remote in Indianapolis, IN 46241

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