Salary range $65 - 75K

We are seeking a highly motivated and experienced Account Manager to join our team in Nashville, TN to manage an account with high volumes of retail distribution. The successful candidate will be responsible for maintaining and expanding relationships with an assigned account, ensuring their satisfaction, and driving revenue growth. The Account Manager will act as the primary point of contact for clients, providing support and guidance throughout the entire customer lifecycle, while exceeding customers expectations.

Key Duties and Responsibilities

• Develop and maintain strong relationships with clients, acting as their primary point of contact for all inquiries and requests
• Collaborate with internal teams to ensure all client needs are met, and expectations are exceeded
• Develop a deep understanding of client needs and provide strategic guidance to help clients achieve their goals
• Monitor industry trends and provide insights to clients, keeping them up to date on changes and developments that may impact their business
• Oversees performance & projects with assigned accounts, including but not limited to development of new opportunities, account management, internal and external communication, support, and maintains 100% customer retention
• Provides information to clients concerning changes, and pricing; also develops and communicates solutions and opportunities to clients
• Drives process improvement and cost savings through identifying areas and potential projects to improve efficiency, profitability, quality, and customer satisfaction
• Reviews internal processes and procedures to ensure adherence with contractual documents
• Acts as liaison for internal and external communications with assigned accounts. Manage ongoing conference calls and ensure a positive relationship with assigned accounts. Provide regular status reports and manage task lists on assigned accounts progress for all project areas
• Coordinates and communicates routine and critical information between warehouse staff, department managers and supervisors, and clients to meet or exceed deadlines
• Conducts client business reviews on a quarterly or annual basis and participates in finalist presentations as needed
• Ensures reporting and communications is frequent and bi-directional. Conducts customer business reviews on a quarterly basis
• Provides cost estimates to customers as needed; inputs weekly billing of customer orders
• Build strong relationships at various levels within the customers organization
• Manages account and projects using analytics and reporting tools
• Occasionally assists in warehouse operations
• Performs other duties as assigned

Qualifications

• Associates degree (A.A./A.S.) from two-year college or technical school or equivalent combination of experience and education
• 3+ years of proven success in account management preferred
• 2+ years of experience in a sales or customer service support role
• 3+ years of previous work experience in logistics industry
• Excellent verbal, presentation, and written communications skills
• Strong analytical skills and attention to detail, with the ability to identify opportunities for revenue growth and develop strategies to achieve them
• Be able to maintain a professional demeanor and attitude always
• Multi-tasking and prioritization
• Must have the ability to identify, discuss, and solve problems, able to collaborate
• Effectively interact with all levels within the organization as well as with customers and vendors
• Microsoft Office Suite, especially Word and Excel, at an intermediate level
• Intermediate level of knowledge of logistics and industry specific software
• Flexibility to be available for calls outside of scheduled office hours

Preferred Qualifications

• Bachelors degree (B.S.) in business, marketing, supply chain or equivalent combination of experience and education
• Experience managing world-class brands within a retail distribution setting