Job description
We are currently seeking a full time Account Manager to support a high profile account with two locations. This position is based out of San Francisco, CA.
Job Overview:
As Account Manager, you will manage and direct all operations, staffing, expense and revenue goals of an on-site program, in addition to direct management of Site Leaders or Health Promotion Specialists from other locations of the same client.
You’ll take on a key role in the marketing, promotion, planning and staffing of all programs at sites under your supervision, and support your direct Site Leaders and Health Promotion Specialists in executing programs at their respective locations. You will also act as a bridge between Workplace Well-being and the Client’s supervising department. Although you’ll spend less time on the site floor than the rest of the staff, you’ll still maintain a high profile with both staff and members.
Responsibilities:
- Assist the Service Delivery leader in implementing the client’s established wellness vision and strategies that will result in improving the health and resiliency of the employee population.
- Coordinate marketing and communication efforts with the Site Leader and Health Promotion Specialist at all client locations under your supervision to ensure adherence to the client’s branding requirements and communication protocols.
- Leverage outstanding leadership skills to guide each Site Leader and Health Promotion Specialist and their professional staff to provide exceptional customer service to meet and exceed client expectations
- Establish high level relationships with Facilities/Building Services and other key operational units to ensure efficient responsiveness to all site’s facility needs
- Develop performance goals for self, Site Leaders, Health Promotion Specialists and other professional staff that focus on KPIs and ancillary services. Conduct weekly meetings with Site Leaders and Health Promotion Specialists (as well as your own on-site management team; i.e. Directors and Assistant Managers) to ensure that they remain on target for revenue goals, action plans and upcoming programming.
- Provide weekly, monthly and quarterly reports to the Service Delivery leader outlining revenue, utilization, penetration, retention and any other pertinent operational details of sites within your supervision.
- Work with the Service Delivery leader to manage all site operating budgets.
- Work with the corporate team and the Service Delivery leader on short- and long-term strategic planning for the client’s sales and marketing, staffing, programming, facilities, equipment and more.
On-Site Responsibilities
- Manage payroll and accounts payable and receivable, provide accurate and timely information to Client departments as appropriate.
- Manage primary human capital responsibilities which include, hiring, coaching, motivating, scheduling, training, developing, evaluating, assigning projects and workload to and, when necessary, terminating staff.
- Implement and follow all Workplace Well-being and Client policies and procedures, as outlined in the Team Member Manual.
- Respond to member suggestions, concerns and complaints in a timely, professional and consistent manner, providing the gold standard in customer service, and ensure all staff deliver the same gold standard. (If you can’t do so yourself, take the initiative to find another team member who can.)
- Help staff feel fully integrated into the Workplace Well-being culture by incorporating its mission, values and hospitality vision into everyday activities, making it a nice place to work.
- Encourage staff to pursue advanced training, development and growth opportunities, and to apply for eligible job opportunities within Workplace Well-being.
- Recognize staff for individual and team achievements.
- Direct the professional staff in coordinating and running member orientations, onboarding and testing, as well as programs, contests and activities.
- Maintain thorough knowledge of all site offerings, and refer members to other Workplace Well-being programs, products and services or Client vendor partners as needed.
- Knowledge of local competition, and ability to identify ways of maintaining competitive advantage against it.
- Ensure that staff is actively prospecting and generating new leads.
Requirements:
- A current and active Workplace Well-being team member.
- Bachelor’s degree in related field (e.g. health science, health promotion, business administration, etc.)
- Three to five years of management experience, with two to three years of experience as a Site Leader or comparable.
- Thorough industry knowledge and the ability to skillfully interact, engage and network with all clients, guests and participants
- Excellent multi-tasking, time management, problem-solving, organizational and follow-up skills.
- A thorough knowledge of financial reporting, including budgeting, forecasting and strategic business planning
- Prior experience in corporate fitness or spa setting
- Ability to communicate professionally and appropriately with clients and guests
- Effective and engaging public speaking skills
- Current CPR/AED and First Aid certification
- Competence with Microsoft Suite (Word, Excel, Power Point, Outlook) and finance/payroll systems
- Full COVID-19 vaccination is an essential requirement of this role. Plus One, an Optum Company will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Valued but not required knowledge and experience:
- Master’s degree in exercise science, kinesiology, business management, marketing or a related field
- Relevant industry certifications or licenses
- A background in corporate health promotion, wellness and development and facility implementation
Perks of working at Plus One, an Optum company:
- Team member health and savings
- Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
- Dental and Vision coverage plans
- 401(k) Retirement & Savings Plan
- Life Insurance (team member, spouse and dependents)
- Short and Long Term Disability Plans
- Accident & Critical Illness Insurance
- Transportation and Parking Plans
- Team member well-being:
- Paid time off
- Paid parental leave
- Wellness rewards program
- Membership to a fitness and wellness subscription-based platform
- 24/7 health and wellness support through the Employee Assistance program
- Entertainment and consumer discounts
- Dedication to ensuring a cohesive and inclusive culture led by an internal diversity, equity and inclusion council
- Team member growth and development support
- Complimentary professional development and continuing education courses
- Discounted industry certifications and events
- CPR/AED reimbursements
- Continuing education reimbursement opportunities
- Internal development program
- Employee Referral Reward program
Plus One, an Optum company, is an equal opportunity employer. We believe in a culture of equal employment and opportunity for all people. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, familial responsibilities, citizenship status, military or protected veteran status or any other category protected by law. Plus One provides reasonable accommodations to employees and applicants where applicable; for more information, contact our HR department at contactus@plusone.com.
For residents of California, Colorado, New York City, and Washington only : The hourly rate for this position ranges from $28 to $43. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.
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