Job description

The Pirates Why
The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:

• purposefully developing a player and people-centered culture;
• deeply connecting with our fans, partners, and colleagues;
• passionately creating lifetime memories for generations of families and friends; and
• meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.
Job Summary
The Account Manager, Membership and Retention, will focus on renewing current season ticket memberships. The Account Manager will also be responsible for prospecting and generating new business. This employee will continue to maintain the overall ticket base, grow relationships with the season ticket members and provide exceptional customer service to their season ticket accounts.
Primary:

• Renew existing season ticket memberships.

• Upgrade season ticket packages and cross-sell groups, and suite rentals to existing season ticket memberships.

• Establish and qualify prospects suitable for suite lease packages.

• Schedule meetings and conduct presentations with prospective clients.

• Actively pursue potential new Pirates Season Ticket Members.

• Attend and host various Pirates prospecting and season ticket member events.

• Work with the customer service department to fulfill season ticket member benefits, ticket needs and answer questions.

• Educate season ticket members on ways to utilize and maximize their distribution and usage of tickets.

• Advise Season Ticket Members the benefits and features of digital technology.

• Achieve yearly season ticket and revenue sales goals.

• Independently work to provide solutions with season ticket-related situations.

• All other duties as assigned by the Manager, Season Ticket Service.

Secondary:

• Visit season ticket members on game days to maintain relationships.

• Participate in game day duties including fan engagement at Season Ticket Member wall.

Job Type: Full-time

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