Job description

Summary

The Account Research Specialist is responsible for investigating and resolving disputes and/or complaints sent directly to RTR or received through regulatory portals (i.e. Better Business Bureau, Credit Reporting Bureau(s), CFPB, etc). This is considered a support position in which contact with customers is limited to written correspondence.

Essential Functions

• Review incoming customer complaints/disputes and classify according to client and company standards.
• Compile complaint/dispute logs according to client specifications.
• Identify complaint/dispute trends through proactive root cause analysis and provide suggestions for improvement.
• Investigate internal research inquiries.
• Investigate and resolve credit disputes that are submitted through the e-Oscar portal by the posted deadline.
• Review and record data from various online databases, client contacts, and internal departments in order to verify account information.
• Investigate and respond to incoming customer complaints/disputes.
• Responsible for drafting and sending letters, as well as follow-up communications to customers.
• Work closely with all company departments to achieve maximum results.
• Assist with additional assignments and projects as necessary.

Qualifications and Skills

• Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree
• One (1) year prior experience in a Financial services environment preferred
• Excellent time management skills and ability to work well under pressure
• Critical thinking, technical, and analytical skills required
• Communicate effectively and concisely both verbally and in writing
• Ability to work as a team member and effectively share ideas, skills, and knowledge
• Detail-oriented with the ability to work independently and within deadlines
• Effectively prioritize a variety of tasks simultaneously
• Self-motivated team player with strong organizational skills
• Strong computer skills

Job Type: Full-time

Pay: $15.25 - $19.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Dallas, TX 75247: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Dallas, TX 75247

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