Job description
Overview:
COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.
This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ Responsibilities:
Experience:
We are looking for an Account Resolution Specialist to join our team! This position will maintain the GPMS Task Management workques assisting patients with complicated issues requiring additional research. You'll work in a fast paced call center environment with strict adherence to HIPAA, FDCPA and other state and federal laws and regulations.
COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.
This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Why UnityPoint Health?
- Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
- Works on clerical duties including GPMS Task ques and Collection Plus ques also EPIC Collection Workques, Works NI and credit reports as assigned by manager
- Gather and process information that impacts the patient revenue process to ensure accounts are adjusted or handled in an appropriate manner and timely filing requirements are met.
- Perform follow up activity with federal and state government, attorneys, and sponsored representatives to ensure prompt adjudication of unpaid accounts
- Daily processing of Medical Record requests received via Fax, mail or through Hyland
- Works directly with Healthport to coordinate Medical Record Requests and is familiar with the EPIC ROI process
- Answers various questions outside entities regarding service dates, insurance data etc.
- Responsible for working the Avadyne VL, Recon reports and Epic WQ’s
- This staff will also assist with the Client billing calls for UPC..
- Documents all account activities, payment arrangements and collection activities following state and federal regulations maintaining compliance with UPC policies and procedures.
- Ability to organize and prioritize, as well as provides a high degree of service delivery.
- Maintains cooperative attitude, and promotes character development by displaying a caring, honest, respectful and responsible behavior and attitude toward customers, peers, clients and the general public.
- Share responsibility through timely communication of identified problems to assure proper follow up is completed to expedite resolution of patient accounts.
Education:
High School graduate or equivalent
Experience:
- One year previous, customer service or call center experience is preferred
- Experience with insurance denials preferred
- Understanding of claim processing preferred
- Effective written and verbal communication skills
- Familiarity with computers (Microsoft Office applications) required
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