Job description

Job description

First and foremost, Progistics Distribution values our people, encourages their development and reward their performance. Our mission is to develop relationships that make a positive difference in our customers’ and employees’ lives. Our vision is to uphold the highest standards of integrity in all of our actions. We work together, across all boundaries, to meet the needs of our customers in a timely manner.

Position Title: Achieving Customer Excellence Coordinator

Location: Richardson, TX

Years of Experience required: (3) years

Pay $16.00 - $18.00

Remote: No remote approved for this position - Required to be onsite in Richardson, TX

Type: Full-Time Employee

Classified: Non-Exempt Employee (Hourly)

Schedule: 8-hour shift Monday - Friday

Shift: Day

High growth national logistics company specializing in the home delivery segment seeks a professional to provide world class-support to its dynamic and fast-paced team. The ideal candidate for this role is proactive, organized, efficient, and capable of achieving amazing results in a very fast-paced and constantly changing environment.

We are seeking an ACE Person (Achieving Customer Excellence) who is a team player, enjoys a challenge, and thrives in a fast-paced environment. If that sounds like you, we invite you to apply to join our team at Fragile Pak

Key Job Functions

• Understand performance metrics and the ability to communicate them to our delivery partners.
• Work on developing Partnerships with our delivery partners through phone calls and emails building the relationship.
• Review dashboards daily and communicate with Partners to ensure smooth receipt of product.
• Track and report inventory and deliveries.
• Work with the Regional Manager to develop Corrective Acton Plans for continuous improvement.
• Support, assist, and collaborate with other team members of the FragilePak team.
• Monitor orders to ensure moving to Partner timely and resolving issues that may occur during transportation
• Create action plans with Partners to improve overall performance
• Working reports and resolving issues prior to customer escalations
• Manage emails for customer requests

Competencies

• Building relationships with our Customers and Partners over the phone.
• Ability to work closely with individuals from diverse cultures, backgrounds, and geographies.
• Data analytic skills.
• Ability to perform day-to-day planning and prioritization of shipments in collaboration with Customers and Partners
• Excellent written and verbal communication skills with the ability to learn and adapt to a changing team-based work environment.
• Very high comfort level with phones, G-Suite, learning job-related software.
• Organizational skills, which include management of multiple priorities, working well under pressure, learning in a changing environment, and attention to detail.
• Ability to shift priorities and manage time effectively, completing a variety of work with changing deadlines accurately and on time.
• Relationship Management skills a plus

Basic qualifications

• High School Diploma required.
• Minimum 1 year experience in logistics or customer service.
• Intermediate Excel skills.
• Must be personable over the phone (minimal e-mail correspondence)
• A passion for building and working within a successful team
• Strong analytical, problem solving and decision making
• Ability to work independently with minimal supervision while collaborating with other team members
• Good written and oral communication skills
• Ability to work in a fast paced, dynamic environment

Reporting Structure and Location:

• This position will report directly to the Regional Manager.
• Full-time position based in Richardson, TX. (Onsite Position)
• No relocation assistance available. Candidates within driving distance of Frisco will be considered.

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Richardson, TX 75081: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Richardson, TX 75081: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person

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