Job description
Job Description
Would you like to be part of a fast-growing company that places an emphasis on being at the forefront of logistical technology innovation? CDS Logistics and Home Services is seeking a talented Customer Service Administrator to join our growing team. Our team members play a key role in the success of our company; the right candidate will have an opportunity to establish significant relationships not only with external customers, but also internal co-workers. CDS advocates an environment where your talents and innovation are recognized and rewarded.
Description of Responsibilities:
- Provide administrative support for the customer service department supporting the Logistics business.
- Enter and retrieve information using computer systems and applications to update records, obtain. information for others and respond to most questions and problems of internal and external clients.
- Prepare routine and complex reports and paperwork.
- Matching paperwork for daily manifests for deliveries
- Provide directions for daily manifests – through pulling information from builder websites.
- Follow up calling for B2B business to set up appointment times.
- Assist Customer Service team with planning, coordinating and executing file management and organization.
- Coordinate administrative activities with the day-to-day operations of the Customer Service Department.
- Coordinate with other department personnel to complete all tasks assigned.
- Utilize and maintain databases and spreadsheets using internal systems.
- Support front desk reception activities.
- Assist team members in their daily work activities as required.
- Carry out special projects as assigned.
Qualifications
- Positive, can-do attitude
- Excellent written and verbal communication skills
- Excellent customer service, organizational and interpersonal skills
- Self-starter and able to work both independently and as a team member
- Passion for supporting a customer-oriented business environment
- Proficiency in Microsoft Outlook, Word, and Excel, and PowerPoint
- High attention to detail, exceptional accuracy, action-oriented, ability to work within stringent timelines and to collaborate across departments to achieve results
Required Qualifications:
- High School diploma or equivalent GED.
- One plus year Administrative or Customer Service experience
Preferred Qualifications:
- Associate's or Bachelor's degree preferred.
- 3 years of experience in customer service position.
- Experience in logistics administration or customer service.
Work Environment
- Office space, open cubical environment
- Ability to work at office work station on computer for a full 8-hour day
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Middle River, MD 21220: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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