Job description

Job Title: Back Office Support Operator 1

Location: Morristown, NJ 07960

Responsibilities:

• Software requirements - Basic knowledge of Microsoft Suite and Adobe

• Certification requirements – N/A

• Experience in? Customer Service (oral and written communications), General Computer Knowledge

• Education requirements? – High School Diploma

• Schedule? – Monday Through Friday: 8 am – 5 pm

• 100% onsite

• What the day to day looks like – This is a support role that must have good written and oral communication as this position involves a good amount of customer interaction.

• What the team consists of – Supervisor and 6 team members.

Job Description: Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.* Processes incoming orders, inquiries and/or requests regarding products and/or services.* Performs order management for assigned customers, manages and files clients' information in the information system.* Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.* Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.* Cooperates with clients and sales representatives to clarify orders and issues. * Participates in investigating and resolving commercial and/or technical problems. * Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions. Impacts: Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately. Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with appropriate processes. Unexpected situations, however, typically needs technical assistance or authorization. Positions are expected to cope effectively with multiple choice situations in number of assigned processes and routines.

Job Types: Full-time, Contract

Salary: $11.68 - $23.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: On the road

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