SUMMARY:

As an Administer Assistant, you will be working with various departments resolving internal issues throughout the operations. This role will work closely with the clients. You will be asked to process orders, modifications and escalate complaints. To do well in this role you will need a level of complete calmness when customers are frustrated. You must posses a strong understanding and experience with computers.

This position has direct responsibility to ensure that all work activities under its span of control are performed with attention to the highest standards of food quality, safe processes, compliance.

ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:

• Assist in managing the customers and onboarding process
• Set goals and targeted objectives to work on and achieve each week. Monitor this process with careful follow through on each objective. Encourage growth and development in both personal and professional life as a goal.
• Become an X3 expert, in all phase of the operation
• Monitor the customer service process for accuracy in data entry and other required duties. Ensure that all work is tracked and completed on time, are accurate and that all works are closed at the end of business.
• Respond promptly to all customer inquiries.

• Acknowledge and resolve customer complaints in a timely manner.
• Leverage lean manufacturing techniques and promote continuous improvement to instill standard work discipline across the entire plant
• Build accountability and engagement with all plant associates by establishing clear expectations, a high degree of cohesionand by harnessing a Team approach
• Foster and promote partnership relations with key internal/external stakeholders including suppliers, salespeople, key customers,and others as well as thecommunity
• Support Prepare Meals Sales and new customer onboarding.

WORK SCHEDULE:

Monday through Friday 8am - 4:30pm. May vary to earlier shift.

PAY RATE:

$18/hr

REQUIRED COMPETENCIES:

Critical TECHNICAL (Function-Specific) Competencies:

• Change Management – Effectively lead and champion change in multi-disciplined organization. Develop communications to support.

• Organizational Effectiveness – Identify organizational change necessary to achieve business objectives. Systems thinking – ability to connect processes, events, and structures
• Strategy Development – Conceive and select strategies and ideas for facility with effective communication
• Vision – paints the picture of the future, develops excitement around the vision, enrolls people in what's possible.

Critical CORE (General Behavioral and Business) Competencies:

• People Leader – Sets clear objectives and measures, uses coaching to enhance performance
• Act Boldly – Is entrepreneurial, takes bold action that creates innovation, pursues greater possibilities

• Authentic – Be real, open and informal. Listen generously. Talk straight
• Committed - Create your future. Be the vision. Have the courage to stand for a better company, better future, better you.
• Trusted – Do the right thing, Build genuine relationships with customers, colleagues and stakeholders

Computer Skills:

• Proficient with all computer applications necessary to complete the job
• Knowledge of inventory control

Other Qualifications, Experience:

• Food industry experience is a PLUS
• Fluent English speaking and writing skills required

Required Competencies:

• Communication
  • Effectively write, present and transfer ideas and information for the advancement of individual and company performance.
• Customer Focus
  • Act in the best interest of the customer, both internal and external.
• Innovation
  • Create new ideas, processes or products which when implemented lead to positive effective change.
• Organization Leadership