Job description
Position Title:
Administrative Assistant - Mayor's Office
Job Description:
Under the general administrative direction of the Mayor's Office Manager, handles telephone communication directed to the Mayor that may need research or communication with city department staff to resolve. Helps assure that city departments provide quality service to all citizens of Salt Lake City. Provides highly responsible staff support to the Mayor's Office regarding the wide range of municipal services the city provides.
This position is open until filled and may close without notice.
TYPICAL DUTIES:
- Staffs the Need Line telephone and meets with the walk-in public. Answers questions about city services and explains procedures and processes. Refers public to proper City department or to county or state agency as appropriate.
- Deals with persons who may be angry and hostile, and to the extent possible, diffuses such situations.
- Enters complaints in the RFS System and monitors action taken by the service provider.
- Consults with proper departments to reach resolution where applicable.
- Helps with special projects and mailings as assigned by the Communications Director.
- Covers lunch hours for the Mayor's receptionist as assigned.
- Monitors common work areas in the Communications Office, straightens and organizes as necessary.
- Performs other related duties as required.
MINIMUM QUALIFICATIONS:
- Two years’ post high school study in Business Administration or Public Administration or related area, plus three years administrative experience in Business or Public Administration or customer-oriented field. Education and experience may be substituted one for the other on a year-for-year basis.
- Ability to meet and work well with the public. Must have good telephone, computer and customer service and public relations skills.
WORKING CONDITIONS:
- Light physical effort. Handling of light weight. Comfortable working conditions in pleasant surroundings.
- Frequent exposure to stress as a result of human behavior.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Full-Time
POSITION SALARY RANGE
$19.52 - $32.06/hour
DEPARTMENT
Mayor's Office
Full Time/Part Time:
Full time
Scheduled Hours:
40
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