Job description

Futures Recovery Healthcare is a state-licensed, Joint Commission accredited behavioral healthcare provider located in Tequesta, Florida of Palm Beach County. Futures treats addiction and co-occurring mental health disorders using an evidence-based, holistic approach that integrates somatic medicine, psychotherapies, physical therapy, and wellness services. Futures offers a comprehensive residential and detoxification program, the Orenda concierge program, the RISE adventure-based program, as well as outpatient services. Futures emphasizes individualization, quality, compassion, continuing care, and alumni involvement.

We are currently seeking an Admissions Coordinator with 2 years of experience in admissions with either substance abuse, addictions and/or mental health environment. This position will participate in the companies census development efforts and communication with respect to prospective clients. The Admissions Coordinator will work as part of the admission team in assessing and receiving appropriate clients for admission.

Experience Requirements:

• Bachelor's degree, preferred
• At least two years admissions experience in substance abuse, addiction, and/or mental health environment preferred
• Strong census building skills, excellent verbal and written communication skills and a proven track record in successful intake and admissions coordination

Job Duties:

• Receive and respond promptly to incoming calls from referral sources or potential patients, exchange information to identify patients' needs and determine the treatment program's ability to meet them.
• Records the outcome of calls and makes follow-up calls as necessary.
• Obtains pertinent information as it relates to inclusion and exclusionary criteria.
• Obtains insurance information where applicable and provide appropriate information for timely verification of benefits.
• Presents clinical information from prospective clients to the Admissions Manager or Shift Lead and record all information gathered in Salesforce.
• Develops and maintains a working knowledge of all services and resources provided by Futures and other services available within the referral community.
• Maintains a strong working knowledge of national and local referral sources including the proper procedures for the handling of particular referral source leads.
• Participates in all admissions department meetings.
• Assess appropriateness of admission by ensuring that all clients meet the criteria as described in Futures policy and procedures and Florida State DCF Substance Abuse, CARF and Joint Commission guidelines.
• Communicate client financial needs to Admissions Manager or Shift Lead.
• Helps facilitate transportation and travel arrangements for clients entering the program.
• Adheres to facility standards concerning conduct, dress, attendance, and punctuality.
• Adheres to all company policies and procedures.
• Attends in-service training, when necessary.
• Attitude demonstrates a positive approach and commitment reflecting professionalism and ethical standards.
• Performs other duties as assigned by the supervisor and/or director.

Futures Recovery Healthcare is an Equal Opportunity Employer

Minorities, Females, Veterans, individuals with disabilities and all members of the LGBTQ community are encouraged to apply

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