Job description

Role: ADMS Infrastructure Support Analyst

Location : Northborough, MA

Type: Fulltime Role

Client –TCS

Job Description:

• Specific responsibilities include (but not limited to):
• Participate in projects while meeting critical deadlines
• Self-motivated individual
• Ensure that configuration and change management processes are documented accurately
• Respond to all major incidents
• Create new server and system environments as needed, including designing, completing system installation, documenting, and enforcing system standards
• Optimize system performance by monitoring, troubleshooting issues, and scheduling upgrades to maintain a secure and reliable environment
• Secure mission critical systems by establishing policies, enforcing policies and monitoring access
• Implement changes to stage, test, development, and production to allow applications and services to access devices
• Ensure device logging is active and forwarding properly to the appropriate repository
• Interact with internal and external stakeholders to resolve issues by troubleshooting and utilizing creative problem-solving skills
• Ability to work both independently as well as in a team environment
• Local travel is required, as needed, to support the CNI environments
• Participate in an on-call rotation, providing after-hours and storm support when required
• Demonstrated success as a self-starter
• Ability to work with a team and motivate the team to achieve project deadlines
• Ability to create consensus among different stakeholders
• Excellent written and verbal communication skills to the project/application stakeholders
• Manage all interfaces and communication between the vendor, Project Team, and business stakeholders; identify gaps and implement improved processes where required
• Communicate all key aspects of the project on a regular basis through monthly updates and other updates as critical developments occur

Technical/Functional Skills:

Critical National Infrastructure (CNI) department currently provides IT support services for Energy Management Systems (EMS), Outage Management Systems (OMS), and Gas Management System (GMS) applications that drive the company’s operations

• The role is responsible for supporting Tool, Application and Monitoring infrastructure for US Critical National Infrastructure (CNI)
• The candidate must possess excellent interpersonal, teamwork, oral and written communication skills

Core Competencies:

• RHEL knowledge
• VMWare knowledge
• Windows 10 and Windows Server 2016/2019 knowledge
• Baseline tools experience (for example: Tripwire Enterprise, Tanium)
• Logging tools experience (for example Snare, Tripwire Log center)
• Vulnerability toolsets experience (for example: FireEye, Nessus, Tripwire IP360)
• Operating System and Application vulnerability patching tool experience (for example: WSUS, IBM BigFix)
• System backup tool experience (for example: Net Vault)
• Multi factor tool experience (for example: RSA)

Job Type: Full-time

Salary: $100,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Northborough, MA 01532: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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