Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University program
• FREE access to personal and professional support through the Qualfon professional coaches
• Medical, dental benefits, vision and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• Paid Training
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members have Fun@Work!

• Handle prospective member enrollment sales calls and work to provide solutions or promotional offers designed to enroll or reinstate the caller as a member
• Process all member enrollments accurately to ensure a successful customer onboarding experience and accurate reporting
• Sell consultatively and make recommendations of the various plans which best align to the prospective member’s needs
• Communicate new product and service opportunities to current and potential members
• Maximize all opportunities in the process of closing a sale resulting in member enrollment in-line with lifetime value expectations
• Display thorough knowledge client products and competitor products, services and messaging, to position a competitive advantage when selling and reinforcing member’s knowledge on the benefits of our client
• May be asked to make outreach follow up calls to potential members
• Represent our client and its services in an accurate, professional, and positive manner
• Demonstrate a high skill level of relationship building by adhering to defined call flow structure and using needs based selling techniques
• May mentor new representatives
• Demonstrate a positive and professional demeanor and attitude

• GED or High School Diploma required; some college preferred
• Comfortable working self-managed
• Minimum one-year previous customer service/sales experience
• Sales experience strongly preferred
• Typing speed of 25 WPM with 90% accuracy required
• Computer knowledge in Windows-based application required
• Strong ability to communicate articulately and succinctly both verbally and in writing
• Manages emotions and maintains positive energy
• Ability to reliably commute to our Highland Park office
• Passion for meeting or exceeding performance goals