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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We currently have an opportunity for an Air Capacity Sales (ACS) Customer Service Agent at our CVG, Erlanger, KY Hub.

This position is part of the US cargo division of DHL Aviation which is an organization that sells excess air network capacity to freight forwarders. The US ACS group is a high growth unit, with revenue tripling in the last three years to over 100 million annually. ACS is a key contributor to the success of Express, as the ACS proceeds are returned to the DHL Express in the form of reduced air Linehaul costs.

Current Required Hours: Mon-Fri 8:00 – 5pm and 1230-2130

Key Accountabilities

• Position will require you to work directly with Network Control, Linehaul Planning, Capacity Planning and ULD management at the CVG Hub with a focus on Hub connectivity
• Coordinates ACS shipments at the US Hub operational activities to ensure the safe, timely and cost-effective processing of shipments
• Directs and ensures compliance with established DHL corporate, hub, gateway or terminal warehouse Hub/Gateway, and airline policies, procedures and standards in accordance with government regulations
• Communicate to the customer in an effective and concise manner the condition of their freight during its transit

Skills and Qualifications

• Strong proficiency with MS Office
• able to communicate on the phone and email
• Strong verbal and written communication skills
• Perform all of the standard and some specialized, more complex aspects of the function
  3 years’ experience in logistics, transportation, warehouse or industry related field preferred
• BS/BA (preferred) with previous supervisory experience
• Flexible and willing to work any shift
• Strong problem-solving skills
  

LANGUAGE: Fluent English

LOCATION: Cincinnati, Ohio

TRAVEL: 0%

Work Authorization:

DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster