Job description
Overview:
Benefits:
Opportunities available:
The BSO Supervisor will work in the BSO office at the airport to manage Baggage Service Representatives and ensure they are effectively working with customers to assist them with their delayed, damaged or pilfered baggage.
The BSO Supervisor must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.
Bags is the Baggage Service Office provider for a major airline carrier at the MCO International Airport. This commercial airline provides passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.
You will...:
You have...:
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
________________________________________
Pay Rate: $17.00 per hour
Full Time Positions Available
- 2 years customer service and 2 years previous supervisory experience preferred - Paid Training.
- Advancement Opportunities
Benefits:
401k - Medical Insurance - Dental Insurance - Vision Insurance
Opportunities available:
Gate Assistant - Baggage Handler - Dispatcher - Supervisor and Wheelchair Assistant opportunities available (+ Tips $$$$)
The BSO Supervisor will work in the BSO office at the airport to manage Baggage Service Representatives and ensure they are effectively working with customers to assist them with their delayed, damaged or pilfered baggage.
The BSO Supervisor must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.
Bags is the Baggage Service Office provider for a major airline carrier at the MCO International Airport. This commercial airline provides passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.
- Supervise Baggage Service Representatives
- Provide First Class Service to guests, clients, and employees
- Supervise policies and procedures for Priority Parcel Service packages
- Supervise the Lost & Found/Left on Board items process for the airline at the Baggage Service Office
- Be knowledgeable of all aspects of the operation and continually ensure that operational goals are being met
- Provide employee feedback and promote a positive work environment that fosters teamwork
You have...:
- Airline industry experience preferred
- BSO experience preferred
- 2 to 3 years of customer service experience
- Minimum 2 years management experience
- Strong verbal and written communication skills
- Proficient computer skills and attention to detail
- Ability to work afternoons, evenings, weekends and holidays
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted- Facial hair must be neatly trimmed at one-fourth of an inch in length and may not present an unkempt appearance
- No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
- Clean & well-maintained approved uniforms must be worn on shift
- Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.