Job description
Application Support Analyst
PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating through its subsidiaries, oil refineries and related facilities. We are seeking a talented Application Support Specialist to join our team as a pivotal member that would play a key role here at PBF Energy. This role would be located onsite at our Company headquarters in Parsippany, NJ.
PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating through its subsidiaries, oil refineries and related facilities. We are seeking a talented Application Support Specialist to join our team as a pivotal member that would play a key role here at PBF Energy. This role would be located onsite at our Company headquarters in Parsippany, NJ.
The Application Support Analyst is a direct link between IT and the departmental business process owners and subject matter experts. The Application Support Analyst will have a cross functional understanding of the business processes across the landscape, as well as a general understanding of internal and external system applications. This position will work within the SAP IT Support team.
PRINCIPLE RESPONSIBILITIES:
To ensure that all applications run smoothly, and all business inquiries are properly addressed, Application Support Analysts perform and assist in a variety of tasks. Role includes the following but is not limited to:
- Assist functional / technical support analysts and the Application Managers when required to assist in meeting business requirements
- Perform as an Information Services resource, supporting technical and functional requirements in some of the Integrations and SAP add on products (ReadSoft / Ariba) in support of the overall corporate and divisional business goals
- Perform business relationship management across several functions of the business, with the focus on collaboration and team-oriented engagements
- Support IT department operations / procedures and best practices by creating, editing, and distributing IT-related documents
- Assist in improving, documenting, and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives
- Identify opportunities for process improvement and contribute to departmental initiatives
- Ability to oversee escalations, assess problems, prioritize and proactively problem solve
- Ability to support and assist the project office, application managers and change manager in day to day operations as well as overall process and procedures
- Assist the project office with test management as it relates to aligning projects with offshore testing resources
QUALIFICATIONS:
- Bachelor's degree in Business Administration, Computer Science, or equivalent overall experience
- Experience in a Business Analyst / Liaison role
- 5+ years of applicable hands on business experience in an ERP Support or ERP Business role (preferably SAP)
- Strong business acumen and an understanding of end to end business processes
- Ability to support and mentor functional analysts
- Have a broad and extensive understanding of the overall SAP system landscapes
- Have or gain a general understanding of the PBF SAP add on business processes, such as ReadSoft and Ariba (contracts and sourcing)
- PBF will provide outside or internal training for functionality / systems as needed
- Demonstrable experience in learning new software
- Strong organizational skills, with proven experience prioritizing work
- Strong interpersonal and project/time management skills
- Ability to juggle multiple initiatives simultaneously
- High attention to detail
- Demonstrated team-oriented mindset
- Ability to work with varying levels of management
- Willingness to travel as needed (<10%)
- ONLY CANDIDATES MEETING THE ABOVE REQUIREMENTS WILL BE CONSIDERED
- FOR SERIOUS CONSIDERATION, PLEASE INCLUDE YOUR SALARY REQUIREMENTS
Please note
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We thank all respondents for their interest in PBF, however, only those selected for an interview will be contacted. No Phone calls please. Placement agencies or recruiters need not respond. All resumes submitted by search firms to any employee of PBF via email, the Internet or in any method without a valid written search agreement will be deemed the sole property of PBF. No fee will be paid in the event the candidate is hired by PBF as a result of the referral or through other means. PBF is an equal opportunity employer. This position is subject to federally mandated drug/alcohol testing.
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