Assistant General Manager

Position Purpose

Has responsibility for the daily operations of an individual cafe and assumes the General Manager responsibilities in his or her absence. Operates in accordance with prescribed policies, practices and standard operating procedures. Is responsible for assisting the General Manager in maintaining a full staff including the selection, development and performance management of hourly associates. Ensures compliance with standards for customer relations, vendor relations, food costs, labor costs, safety and sanitation and product preparation.

Accountabilities/Duties

Financial

• Responsible for assisting the General Manager with all financial (invoices, inventory, reporting) and personnel/payroll related administrative duties, in accordance with company policies and procedures.

Food Safety and Planning

• Enforce sanitary practices for food handling, general cleanliness and maintenance of the kitchen, back of the house and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances.
• Responsible for ensuring consistent high quality food preparation and service.
• Maintains professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards.
• Control food and beverage costs. Ensure proper ordering, receiving and storage of supplies. Oversee portion controls and preparation quantities to minimize waste.

Guest Service

• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Leads the cafe team to overcome areas of opportunity and maximize the cafes areas of strength.

Operational

• Ensure that proper security procedures are in place to protect employees, guests and company assets.
• Maintain a safe working and guest environment to reduce the risk of injury and accident. Completes accident reports promptly in the event that a guest or employee is injured.
• Manage shifts which include: daily decision making, scheduling and labor planning while upholding standards, product quality and overall cafe cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Ensure the cafe (including all food equipment, computer equipment, furniture, fixtures and the physical building) is maintained up to company standards and guest expectations.
• Keeps the General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.

Personnel

• Provide direction to employees regarding operational and procedures expectations.
• Interview hourly employees. Providing supervision, development, coaching and when necessary, termination of employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.

General Requirements

• Must have ServSafe Certification or be willing to obtain Certification when hired.
• Bachelor or Associates degree is preferred. A combination of practical experience and education will be considered as an alternative.
• General working knowledge of computers and software (Microsoft Word, Excel).
• Proficient in the following areas of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping and preparation of reports.
• Must possess a valid drivers license, be eligible to work in the United States and consent to agree to criminal background check.

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