About the Assistant General Manager / Director of Operations position

We are looking for a AGM/Director of Operations for a 100-room + Extended Stay Hotel in Hattiesburg, who will help us with organization of our daily operations, in order to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success. Your duties will include ensuring that our business is well-coordinated and productive by managing its procedures and coaching its people.

You should possess thorough knowledge of Hotel Operations, been at least a Front Office Manager of a similar size property and ready for the next step. Our business doesn't stop at 5:00 PM, we provide outstanding guest services 24-hours a day 7-days a week, so an open and flexible availability will be required for nights, weekends and holiday's.

Responsibilities are:

• Perform evaluation of the efficiency of business procedures according to organizational objectives and apply improvements, on a regular basis

• Work together with General Manager to make decisions for operational activities and set strategic goals to meet Brand Standards

• Monitor and correct daily activities to ensure smooth progress

• Oversee procurement processes and coordinate material and resources allocation

• Supervise different departments and provide constructive feedback and training

• Perform evaluation of overall company's performance by gathering, analyzing and interpreting data and metrics

• Organize customer support processes, enhancing customer satisfaction, GSS, SALT, MEDALLIA etc.

• Explore financial information and optimize operational budgets

• Review and update policies and promote their implementation with hands on training

• Organize relationships and agreements with external business partners and vendors

• Verify the compliance of company's operations to legal regulations and inner policies

  
  

AGM/Director of Operations requirements are:

• 3+ years' MINIMUM experience as an Assistant General Manager or Front Office Manager or other relevant positions in a Hotel Atmosphere

• Solid experience with diverse business functions and principles (e.g. supply chain, finance, guest service etc.)

• Good practical knowledge of data analysis and performance/operation metrics

• Working experience with MS Office and various business software. IHG experience a Huge PLUS.

• Strong organizational and leadership abilities

• Strong communication and people skills

• Good knowledge of industry's legal rules and guideline