Job description

Why you should work for us….

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Paid Time Off

Team Member Room Discounts

Time and Half Holidays

Referral Programs

Property Specific Incentives:

Gift cards, Employee Lunches

Aflac Enrollment:
Accident, Disability, Life, Cancer, Dental & Vision Insurance

Position Title Assistant General Manager (AGM)

Department/Location: Guest Services/Property Level

Accountable To General Manager

Supervises: Department Heads and all Hourly associates

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Principle Responsibilities & Position Purpose:

To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time

Pre-Requisites (Requirements):

- 2+ years of experience in supervising (at least) eight associates at a branded, quality hotel preferred

- Bachelor’s Degree preferred

-At least three years experience in the hotel industry is preferred

-Experience in accounting, is preferred

-Must display professionalism and have characteristics of honesty and trustworthiness

- Must have excellent attendance and punctuality

-Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred

Work Environment & Context:

-Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

-Must be able to stand for eight hours, bend, stretch, and reach

-Long hours sometimes required.

-Be available 24/7, weekends, and holidays.

-Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

-Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

-Supervisory Skills: interview, hire, train, appraise, document, motivate

-Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.

-Accounting practices

-Safety and security measures

-Area shopping, dining, entertainment and travel directions.

-All functions, procedures and polices of departments supervised

-Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new

procedures and events.

-Manager on Duty functions

Skills:

-Train and develop associates through meetings, logs, etc

Monitor and document associates for both positive and negative feedback

Maintain organization of supplies and order as necessary

Analyze work for accuracy of self and others

Computer literate to thoroughly operate property management system

Abilities:

Multi task, detail oriented, remain service centric

Effectively communicate with guests, department heads, associates, and corporate office support staff.

Market and promote the property to increase exposure and sales.

Solve guest issues with professionalism maintaining hospitable attitude.

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Essential Functions:

1. Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.

2. Promote positive morale and friendly attitudes.

3. Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.

4. Work within budgeted guidelines for maximum revenues and within labor models.

5. Maintain safety and security practices, have thorough knowledge of emergency procedures.

6. Ensure guests are provided with the highest quality product and service.

7. Communicate and document using internal means: logs, email, etc.

8. Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.

9. Maintain certification from a brand approved responsible vendor training program.

10. Is responsible for implementing the company’s Standard Operating Procedures at the hotel

11. Keeps General Manager promptly and fully informed of all problems or unusual matters of significance

12. Other duties as assigned, that the associate is capable of performing.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Piedmont, SC 29673: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Required)
• Hospitality: 1 year (Required)

Work Location: One location

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