The Voxai Value

Transform. Enhance. Manage.

Our Company:

Voxai Solutions has been a leader in contact center technology and services since its founding in 2005. We focus on building applications and providing services that improve the customer experience for large contact centers. We have grown to over 180 employees in the last 17 years and our customer list includes many Fortune 500 companies.

Working at Voxai would mean working alongside a group of highly motivated, inspired individuals who are longstanding leaders in their respective technical fields. If you like the environment of a small company while being exposed to the opportunities offered by a large one, we might be the one for you!

The Position:

Consultant / Business Systems Analyst

The ideal starting point for the Computer Science or Business Computer Information Systems major that is anxious to be engaged in the multiple career paths available within the IT industry. As a Consultant you will have the visibility and responsibility to maintain, manage and enhance multiple Contact Center enterprise solutions that are vital to the success of Corporations and government entities. The Consultant will work within defined processes to execute change management, daily maintenance and will be responsible to react to Customer reported events and perform the necessary triage. This position will focus on the implementation, support and upgrades of the industry leading Contact Center Software suite, Genesys, maintain, develop and deploy SQL for ETLs and BI reporting. Consultant will have the opportunity to work with all components of the Genesys Suite, which include bots, AI, self-service (IVR), voice, SMS, real-time analytics, routing, reporting and recording solutions.

Within approximately two years of daily work experience as a Consultant, you will have obtained a high level of familiarity and understanding involving the following areas:

Responsibilities:

• SQL (SQL Server, PSQL, Oracle)
• Understanding of SIP protocols (SIP/SDP/RTP)
• CTI - a thorough knowledge of the messaging between telephony platforms, phones and applications
• Familiarity with Web page protocols and languages, including JavaScript and HTML
• SIP stream analysis (including firewall and SBC transitions)
• Call Routing
• IP Networking and Routing
• CTI messaging, including endpoint registrations, subscriptions, redirects, treatments, and data attachment.
• Linux/Unix administration
• Shell (bash) scripting / Java / Python
• VXML
• AWS/Azure
• Bot
  

Requirements:

• Bachelor’s in Computer Science or related IT degree
• Fundamental knowledge of SQL with background in ETLs
• Excellent verbal and written communications skills
• Creative Thinker
• Security background check required
  

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance