Job description

The Mom Project is excited to partner with Synchrony in their search for an AVP, Product – Customer Acquisitions (Prequalification) . This role is 100% remote across the US. Synchrony's hubs are listed in the following locations and employees will have the option of going into the office as they please:
Alpharetta, GA
Altamonte Springs, FL
Bellevue, WA
Bentonville, AR
Boise, ID
Canton, OH
Charlotte, NC
Chicago, IL
Cincinnati, OH
Costa Mesa, CA
Draper, UT
Frisco, TX
Kettering, OH
Merriam, KS
New York, NY
Phoenix, AZ
Rapid City, SD
San Francisco, CA
Stamford, CT
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally-enabled product suites. Our experience, expertise, and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, powersports, pet, and more. We have an established and diverse group of national and regional retailers, local merchants, manufacturers, buying groups, industry associations, and healthcare service providers, which we refer to as our “partners”. We connect our partners and consumers through our dynamic financial ecosystem and provide them with a diverse set of financing solutions and innovative digital capabilities to address their specific needs and deliver seamless, omnichannel experiences. We offer the right financing products to the right customers in their channels of choice.
At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.
As a critical member of the Product organization, the AVP, Customer Acquisitions , is responsible for facilitating the growth of Synchrony’s acquisition channels through innovation, enhancement, and process redesign. The ideal candidate will have expertise in consumer acquisitions, specifically as it relates to credit prequalification. In addition, this individual will be asked to partner closely with Synchrony’s client marketing teams to stay in tune with channel performance and identify areas of opportunity to optimize Prequal and overall acquisitions strategy. This role will work closely with Product and Technology leaders to drive agile execution of capability development and will lead the development, testing, and launch of new capabilities, partnering with cross-functional teams to ensure alignment, focus, and flawless execution. A strong understanding of Agile development methodology, as well as the ability to work closely with cross-functional support teams, is a critical job requirement. The ideal candidate should be comfortable with ambiguity, be able to operate in a fast-moving, agile environment, be willing to serve as a team player with strong collaborative skills, and act as an owner, proactively taking initiative.
Essential Functions/Responsibilities
Partner with client marketing teams to assess Prequalification channel performance and identify areas for optimization
Lead the coordination and delivery of new enhancements and feature development for the Prequalification channel
Manage multiple product and capability initiatives at once, helping to drive clear prioritization direction to the cross-functional teams
Partner with cross-functional members throughout the organization to identify gaps, capability needs, and growth opportunities related to acquisition channel growth
Partner closely with technology program leaders and agile train leadership driving the execution of product development from requirement development and prioritization through testing and launch
Work with business development and client teams to guide acquisitions strategy, and to identify/promote growth opportunities
Coordinate with other Product Managers to guide roadmap strategy, and commercialize across Synchrony’s platforms and portfolios
Provide leadership and own escalation for all issues that might arise across functional teams in assigned workstreams
Proactively engage with Compliance and Legal representatives to ensure adherence to external and internal compliance and regulatory requirements
Perform other duties and/or special projects as assigned

Qualifications/Requirements:
Bachelor's Degree or, in lieu of a degree, a high school diploma and 7 years of product development and technology integration experience in the credit card, financial services, or technology industries
Demonstrated experience within customer acquisitions – Prequalification experience preferred
Minimum of 4 years of Product Management experience
Leading large complex programs over multiple releases
A proven track record of launching new products or applications with demonstrated business impact
Ability to influence and coordinate multi-functional teams

Desired Qualifications:
Credit card, consumer finance, payments, financial services, or retail services industry experience
3+ years of experience in Prequalification
Minimum of 3 years of demonstrated experience in effective verbal and written communication skills across functions and multiple levels of leadership
Strong agile experience preferably in product management
Understanding of the regulatory environment governing financial services and Preapproved capabilities
Demonstrated ability to manage complex initiatives and projects in a matrixed, high-speed, and quickly changing business environment
Outstanding communication, relationship-building, influencing, and collaboration skills
Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment
Current on financial services, payments industry trends, competitors, emerging technologies, and companies
Strong technical knowledge (financial services)
Strong User Experience (UX)/customer experience focus
Experience working with partners and vendors, where negotiation skills are required
Proactive, self-starter with a high degree of self-initiation
Grade/Level: 11
The salary range for this position is 75,000.00 – 150,000.00 USD Annual
Salaries are adjusted according to the market in CA and Metro NY
Some positions are bonus eligible

Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire's time-in position requirement is met, the associate will have a minimum of 6 months’ time in the position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in the position before they can post. All internal employees must consistently meet performance expectations and have approval from their manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives are what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find the community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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