Job description

What do you get when you combine someone that wears a lot of hats with a customer service enthusiast? At The Orsus Group we call that a Background Check Specialist. You’ll be involved in a variety of areas within the background screening process and have responsibilities that include verifying and analyzing data and gathering documentation to help complete consumer reports on behalf of our clients. Being versatile and taking the client reports from start to finish will mean your knowledge will soar at The Orsus Group!

The Background Check Specialists work as a team with their Lead to provide efficient turnaround time and customer service to our clients.

This role will have access to confidential and private information. As such, the Background Check Specialist must maintain high standards of ethics and confidentiality.

Key Areas of Responsibility

Service and Processing

· Serves as subject matter expert (SME) regarding The Orsus Group’s Processing policies, procedures, and technology

· Process and enter information regarding background screening reports

· Review records and filter information reported to clients

· Analyze, quality check and adjudicate background screening reports

· Respond to client, consumer and vendor inquiries via phone and email within established response times

· Communicate with clients and consumers regarding status of orders, missing information and disputes

· Escalates any consumer disputes to Compliance Team

· Update and respond to emails using Outlook email (internally) and our email ticketing system (externally)

· Some communication with external vendors and courts

· Communicates to Lead if unable to achieve a timeline or to resolve an issue

· Assist with assigned client and office tasks and projects

· Perform other duties as assigned

Teamwork and Collaboration

· Promotes and maintains an engaging team atmosphere by acting and communicating in a professional, positive manner

· Back up team members as needed to ensure all Background Check Specialists have support needed to operate effectively and efficiently

· Attend and actively participate in staff and team meetings, offering ideas, insights and recommendations on topics that ultimately impact the overall quality of the organization

· Continuing professional development of self to become the subject matter expert for assigned client accounts and industries

Position Requirements

· Consistently demonstrate the ability to successfully move into problem-solving mode whenever challenges or concerns arise to provide solutions for our client reports

· Must be highly detail-oriented and strong capability to balance multiple tasks

· Strong customer service skills with the ability to resolve questions, concerns and issues

· Must have strong written and verbal communication skills

· Strong analytical and problem-solving skills

· Must be proficient in Microsoft Word and Excel with the ability to learn custom software solutions

· Ability to work as a team player required

· High School Diploma or equivalent required; Associates degree or higher in a related field is preferred

· Experience and/or education in Human Resource, Criminal Justice and/or General Business Administration preferred

This is an in-office position for training and could become hybrid after a period of time.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

COVID-19 considerations:
We are no longer requiring masks.

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Troy, MI 48084

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