Job description
Objective
This position is under the direct supervision of the Project Manager and is responsible for the validation of access level for personnel, customers, and all visitors.
Essential functions
Be able to read and understand the English language to effectively carry out applied printed rules, detailed orders, instructions, and training materials. Have a command of both the written and spoken English language to properly and clearly communicate in person or via electronic devices (telephone and radio) with co-workers and the general public. The ability to maintain a professional, tactful and courteous demeanor under stressful situations security personnel routinely encounter. Be able to compose in the English language precise short paragraphs, written reports, and other reports as necessary.
H&W rate of $4.41/hr
- Assist walk-in customers
- Answer phone calls
- Provide tier I help desk functions to better assist customers
- Utilize multiple computer systems and databases to verify badge status and government clearances of staff employees, staff-like employees, contractors, visitors, and liaison personnel, including persons from other agencies within the Intelligence Community.
- Create, manage, and print badges for staff employees, contractors, liaisons, permanent visitors, and others as directed
- Processes all badge request and renewal forms, checking for proper authorization, vendor codes, clearance actions, etc
- Works closely with multiple Security offices to process work
- Answer questions from multiple sources to include government employees, customers, other security officers, company security officers, etc.
- Assist with reporting requirements as requested
- Process multiple types of credential requests as directed
- Process and scan completed paperwork to appropriate offices
- Process all incoming material (badges, credentials, etc.) and update appropriate databases with current information
- Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.
- May perform other related duties as assigned by Project Manager.
Candidate Qualifications
- Minimum 21 years of age;
- U.S. Citizenship;
- H.S. Diploma or GED;
- Impeccable customer service skills;
- Possess good writing skills and ability to make decisions quickly and accurately;
- Ability to create and edit material in multiple databases;
- Ability to quickly analyze information to reach the appropriate response;
- Ability to assist customers on a wide range of topics to include interoperability, reciprocity, office policies, office procedures, clearance issues, and other items as required;
- Valid driver's license;
- Successfully pass criminal, credit, and driving record checks;
- Must be able to pass all training and obtain required certifications to include CPR, First Aid/AED;
- Successfully complete a security interview screening;
- Must be able to pass US Government background investigation to include NLIC / State / Local Background check and Credit check;
- Must be approved by the client to work at the site;
- May be required to lift and carry items weighing up to 25 lbs.
- The applicant is required to submit to pre-employment medical exam and drug screening.
Diversified Protection Corporation
AAP/EEO Statement
Diversified Protection Corporation is an equal opportunity employer. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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