JOB BRIEF
Bakers are responsible for creating, baking, and displaying finished baked product. Primary responsibility is to establish positive relationships with customers and provide great customer service.


JOB DUTIES

• Responsible for all bakery products, including recipes and ingredients.
• Locates, reads and follows production lists and water temperature charts.
• Prepare all baking mixtures in accordance with established company or department procedures and recipes.
• Takes special orders for all bakery products.
• Rotates, dates and organizes product in the case, the back, coolers and freezers.
• Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods.
• Completes opening, crunch and closing procedures as directed.
• Consistently follows efficiency procedures and adheres to established processes.
• Follows all policies and procedures designed to protect the company’s assets at all times.
• Identifies customers needing assistance and responds directly or by getting the appropriate person to resolve conflicts.
• Handles customer requests and complaints promptly and courteously, follows the proper procedures for directing customers in obtaining refunds, returns, or exchanges and courteously explain price discrepancies to customers.
• Deals with multiple customers in a professional manner, be familiar with department specials, ads, flyers, etc. and communicates these to the customers.
• Understands and follows company procedures established for the department, as well as cleaning and proper assembly and disassembly of the equipment.
• Understands and follows food safety procedures (example, hand washing, refrigeration of product, etc.).
• Follows established procedures when operating bakery equipment including compactor and/or baler.
• Maintains a clean and safe work and shopping area.

Secondary Job Duties:

• Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Sweep floors, clean utensils and work tables, wipe counter tops, and front of display cases.
• Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment.
• Present favorable impression in dress, personal hygiene and business attitude.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Other duties assigned by management.

QUALIFICATIONS

• High School diploma or equivalent experience.
• Must be 18 years of age or older.
• Must demonstrate knowledge of baking techniques.
• Must be JOB BRIEF

Bakers are responsible for creating, baking, and displaying finished baked product. Primary responsibility is to establish positive relationships with customers and provide great customer service.


JOB DUTIES

• Responsible for all bakery products, including recipes and ingredients.
• Locates, reads and follows production lists and water temperature charts.
• Prepare all baking mixtures in accordance with established company or department procedures and recipes.
• Takes special orders for all bakery products.
• Rotates, dates and organizes product in the case, the back, coolers and freezers.
• Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods.
• Completes opening, crunch and closing procedures as directed.
• Consistently follows efficiency procedures and adheres to established processes.
• Follows all policies and procedures designed to protect the company’s assets at all times.
• Identifies customers needing assistance and responds directly or by getting the appropriate person to resolve conflicts.
• Handles customer requests and complaints promptly and courteously, follows the proper procedures for directing customers in obtaining refunds, returns, or exchanges and courteously explain price discrepancies to customers.
• Deals with multiple customers in a professional manner, be familiar with department specials, ads, flyers, etc. and communicates these to the customers.
• Understands and follows company procedures established for the department, as well as cleaning and proper assembly and disassembly of the equipment.
• Understands and follows food safety procedures (example, hand washing, refrigeration of product, etc.).
• Follows established procedures when operating bakery equipment including compactor and/or baler.
• Maintains a clean and safe work and shopping area.

Secondary Job Duties:

• Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Sweep floors, clean utensils and work tables, wipe counter tops, and front of display cases.
• Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment.
• Present favorable impression in dress, personal hygiene and business attitude.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Other duties assigned by management.

QUALIFICATIONS

• High School diploma or equivalent experience.
• Must be 18 years of age or older.
• Must demonstrate knowledge of baking techniques.
• Must be able to work as a team member and interact positively with customers.
• Capable of following verbal directions.

COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:
-Occasionally- Sitting, pushing and pulling up to 50 lbs., climbing up to 6 foot height, kneeling, and crouching.
-Frequently- Carrying up to 10 lbs., lifting up to 10 lbs., bending, balancing, stooping, and reaching waist/overhead level.
-Continuously- Standing on tile/concrete, walking on tile/concrete, manual dexterity, feeling, talking, seeing, hearing and smelling.

Safety Risk Factors:

• Occasionally-Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
• Frequently-Twisting of back and neck, slippery floor surface and contact with sharp objects.
• Continuously-hazardous equipment (mechanical moving parts).

Other:

• Varied, irregular schedules.
• Working environment involves inside store location with controlled temperatures.

to work as a team member and interact positively with customers.

• Capable of following verbal directions.

COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:
-Occasionally- Sitting, pushing and pulling up to 50 lbs., climbing up to 6 foot height, kneeling, and crouching.
-Frequently- Carrying up to 10 lbs., lifting up to 10 lbs., bending, balancing, stooping, and reaching waist/overhead level.
-Continuously- Standing on tile/concrete, walking on tile/concrete, manual dexterity, feeling, talking, seeing, hearing and smelling.

Safety Risk Factors:

• Occasionally-Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
• Frequently-Twisting of back and neck, slippery floor surface and contact with sharp objects.
• Continuously-hazardous equipment (mechanical moving parts).

Other:

• Varied, irregular schedules.
• Working environment involves inside store location with controlled temperatures.