Job description
About Us:
At the Renaissance Indianapolis North we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Renaissance Indianapolis North can mean for you!
The Renaissance Indianapolis North boasts 263 guest rooms, and 12,400 sq ft of event space. Description:
Job Summary and Mission
This position contributes to Marriott Renaissance Hotel success by providing legendary customer service to all customers. This job starts the day for our guests by providing prompt service, quality beverages and products, and maintaining a clean and comfortable environment. Models and acts in accordance with Marriott guiding principles, proudly serving Starbucks products.
Summary of Key Responsibilities
At the Renaissance Indianapolis North we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Renaissance Indianapolis North can mean for you!
The Renaissance Indianapolis North boasts 263 guest rooms, and 12,400 sq ft of event space.
$500 in Sign on Bonuses ($250 paid after 30 days; $250 paid after 90 days)
This position regularly earns $17+/hour between wages and tips
Quarterly bonuses and monthly attendance incentives paid
Job Summary and Mission
This position contributes to Marriott Renaissance Hotel success by providing legendary customer service to all customers. This job starts the day for our guests by providing prompt service, quality beverages and products, and maintaining a clean and comfortable environment. Models and acts in accordance with Marriott guiding principles, proudly serving Starbucks products.
Summary of Key Responsibilities
- Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Maintains regular and punctual attendance
Basic Qualifications
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, weekends and holidays as business demands
- Meet operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Available to perform many different tasks during each shift
Required Knowledge, Skills and Abilities
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
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