PRIMARY PURPOSE:

As a Bell Person, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Smile and greet, warmly interact with, and assist guests and hotel staff in a professional manner
• Maintain a positive attitude and outgoing personality, demeanor and professional appearance
• Provide a high level of guest service to all guests and co‐workers which are aligned and guided by the Company's and Property's core service standards and brand attributes in order to provide defining moments at every opportunity
• Collect, transport, deliver, and store luggage and guest items
• Assist with group deliveries, group baggage, and various amenities
• Orient guests to guest room and property
• Complete applicable documentation, tickets, and other bell related forms
• Make and receive phone calls requesting information, services and deliveries
• Perform other job‐related duties as requested

PREFERRED:

• Six (6) months guest service experience
• Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting
• Demonstrate a positive attitude, outgoing personality, and impeccable appearance standard

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIPr, Autocab, Autobells, CVPS, and others
• Knowledgeable of handheld mobile application devices
• Able to effectively communicate in English, in both written and verbal forms
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well‐groomed appearance adhering to company standards