GENERAL PURPOSE

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Shuttle guests to and from airport in a safe manner. Promote courteous treatment of guests and resolve guest service issues in a timely manner.

ESSENTIAL DUTIES/RESPONSIBILITIES

Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage, or using a luggage cart.

Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.

Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person. Maintains written log recording these requests and deliveries

Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.

Communicate hotel vehicle maintenance needed to Engineering in a timely manner and follow up on completion.

Obey all traffic and driving regulations.

Remain on scheduled route at all times.

Ensure safety of all passengers and their belongings.

Complete transportation log.

Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.

Maintains a friendly, cheerful and courteous demeanor at all times.

Performs other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES

Cleans lobby areas and entrances and maintains them free of debris in order to present a clean and attractive facility to customers.

Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

Applicant must be able to maintain a friendly, service minded attitude in a physically demanding and fast paced environment.

Must be detail oriented- able to assist patrons while safely keeping track of keys/parking layout etc.

Seasonal outside duties must be completed, i.e. snow removal, trash collection, and sweeping.

SUPERVISORY DUTIES – None

Knowledge

Must have general knowledge of basic customer service skills and be fluent in oral and written English.

Must have knowledge of local establishments, businesses and the surrounding community in general.

Valid driver’s license.

Excellent driving record as dictated by Corporate Risk Management.

Skills

Must have vision ability see objects and people at a distance.

Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.

Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.

Abilities

Must be able to communicate verbally and understand and follow verbal instruction.

Must be able to use tact and understanding when dealing with a variety of customer service problems.

Able to run/keep an effective pace during shift

Education/Formal Training

High School diploma or equivalent

Experience

None

Materials/Equipment Used

Two- and four-wheeled luggage carts, standard office equipment.

Various vehicle transmissions.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.