TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

JOB SUMMARY/OVERVIEW

Benefits Core Services provides benefits expertise and the administration of TriNet’s benefits offerings to TriNet customers, WSEs and internal TriNet teams.

We collaborate with all our internal teams to assess escalated matters to research, perform root cause analysis, and determine resolution for the best outcome for both TriNet and the customer.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Deliver superior written and verbal customer service

• Resolve moderate to complex inquiries from customers and internal groups, escalating to internal expertise as appropriate

• Serves as mentor to less tenured peers

• Audit work of benefits transactions

• Communicates and resolves benefits related inquiries for internal and external customers via phone, email, or chat

• Performs initial research for cases and resolve mid- high level complexity tasks, escalating to other internal expertise as appropriate

• Manage and resolves open cases in the CRM system (SalesForce) with a high emphasis on timeliness and quality

• Triage of benefits inquiries to ensure the appropriate team members are involved for complete resolution

• Assist customers in understanding the company and employee costs of their benefits offerings and per pay period deductions and contributions

• Provides support and expertise regarding compliance and regulatory requirements

• Assist customers with guidance and compliance for employee level changes that impact benefits or benefits eligibility; including outbound contact with role holders when required

• Provide benefits expertise and TriNet eligibility rules guidance of mid to high level complexity including Domestic Partners, Dual Enrollment and Overage/Disabled Dependents

• Assist customers with providing HRProd queries to support their data request related to benefits

• Carrier deductibles and credit guidance for new and existing customers

• Customer level BSS and funding support

• Escalated issue resolution including inbound and outbound support

• Identifies process enhancement opportunities

JOB REQUIREMENTS AND QUALIFICATIONS

Education/Experience:

• Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience; or equivalent combination of education & work experience.

Training Requirements (licenses, programs, or certificates):

• NA

Level Description:

• Possess basic professional knowledge. Assignments should be predominantly professional in nature.

Other Knowledge, Skills, and Abilities:

• Strong interpersonal communications skills with the ability to communicate at all levels of the organization and influence others in pursuit of company goals.

• Excellent written and verbal communication skills

• Highly organized

• High time management skills

• Ability to work well within a team

• Ability to maintain confidentiality of corporate data

• Ability to independently research and resolve issues

• Ability to work collaboratively cross-functionally with multiple levels in the organization

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Ability to adapt to a fast-paced changing business and work environment while managing multiple priorities

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

• Minimal travel required

• Work in clean, pleasant, and comfortable office setting or remotely

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may be performed remotely anywhere within the United States, except the role may not be performed in Colorado, Jersey City, NJ, or New York, NY.

As an applicant seeking to work in the state of California; city of Cincinnati; the state of Washington; Toledo, Ohio; state of Nevada; state of Connecticut; state of Maryland; or state of Rhode Island you are entitled to information about the salary range for this role. Please contact recruiting@trinet.com for further information.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.