Job Summary

The Business Analyst I will analyze business and technical processes and document business requirements and current processes. The position requires the ability to interview business partners and translate to detailed business requirements. Where appropriate, this position translates business requirements to functional specifications and technical requirements and assists in identifying gaps, such as program functions, output requirements, input requirements and sources, data conversion strategies, and system techniques and controls. Coordinates with business and technology teams to provision and test business systems to ensure they meet requirements.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Documentation and Requirements:

• Defines business needs by analyzing and documenting business processes; includes research, planning, writing user cases and project overviews, plus any supporting documentation.
• Gather requirements from customers to identify desired needs.
• Serve as a liaison between IT, vendors and the supported business areas.
• Provide updates and communication to customers, management and IT; escalate issues as appropriate.
• Develop as-is business process flows and data models required by the department methodology for new system development or for process redesign.
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.

Meeting facilitation:

• Participate in meetings in the business area to review business processes and identify information system requirements and/or needs. Understand the various business entities and cross divisional relationships.

Job Qualifications

Required Qualifications

• Associates Degree in MIS, IT, Computer Science, Business Management or a related industry degree preferred or a combination of equivalent education and experience
• At least 1 year of industry experience in analysis and documentation of Business Systems and the design, development, and implementation of software and hardware solutions, systems, or products
• Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment - multi-tasks, prioritizes and meets deadlines in timely manner
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Strong organizational, attention to detail and task follow-up skills
• Strong understanding of the organization's goals and objectives

Preferred Qualifications

• Bachelor's Degree in MIS, IT, Computer Science, Business
• Strong analytical, mathematical, and creative problem-solving skills, with strong attention to detail
• Strong listening, interpersonal, written and verbal communication skills
• Ability to conduct research into systems issues and products as required
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment

Working Conditions

Physical Demands

• Operating a computer or other office devices for the majority of the workday
• May occasionally need to move packages up to 10 pounds such as office supplies or equipment

• Must be able to communicate with others in person, over the phone, and in writing.
• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
• Must be able to read and interpret various electronic and written documents.

Environmental Factors

• This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-call

This position requires less than 10% domestic travel

On call for special projects or issues – less than 10% of the time