COMPANY MISSION:

Our Mission is to improve the quality of life of our patients and their family members.

TrustPoint is a state of the art hospital offering two specialty service lines; Acute Physical Medicine and Rehabilitation Services and Behavioral Health Services for Adults and Seniors.

At TrustPoint Rehabilitation Hospital, our aim is simple: to help people recovering from illness or injury attain the highest possible quality of life. Our goal is to help you meet and exceed your recovery goals while providing a shorter length of stay than skilled nursing facilities.

Behavioral Health at TrustPoint Hospital, we believe each patient is unique. That's why we focus on treating the whole person not just the illness. Offering acute inpatient behavioral health services for adults and seniors. TrustPoint also offers intensive outpatient behavioral health services for adults.

PURPOSE STATEMENT:

The Insurance Collector position undertakes a variety of tasks with the primary focus of collecting payments from a variety payors. Completes assigned work in a timely fashion and reports any issues or obstacles to ensure swift resolution. Identifies payor trends proactively in relation to zero payment, payment variance, billing, and denials. Completes projects as requested by manager. Our ideal candidate must have good communication and administrative skills to work with facility staff, third party personnel, patients, and their families.

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

BENEFITS:

Competitive benefits package offered including:

• Medical insurance
• Dental insurance
• Disability insurance
• Life insurance
• Acadia Healthcare 401(k) plan
• PTO/Vacation

Education

• High School/GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)