Job description

ABOUT US

Our company culture believes happy employees equals happy customers!

Advocate My Meds is a prescription assistance advocacy group located in Boynton Beach, FL. At Advocate My Meds, we pride ourselves on cultivating a fun, employee-friendly environment with ample opportunities for growth.

We currently have openings for entry level customer service reps to join our team!

JOB DESCRIPTION

Customer service team members provide patients with white-glove customer service and strive for first call resolution. They diligently fulfill the following tasks and responsibilities:

· Field customer inquiries via phone

· Process client requests within the company’s CRM with accuracy and promptness

· Document, troubleshoot, research, and resolve customer concerns and grievances with compassion and skill

· Assist and retain clients looking to cancel services by de-escalating and offering solutions

· Use discernment to escalate or direct client inquiries to management when necessary

· Develop and maintain a strong knowledge base of the company’s products and services

QUALIFICATIONS

The ideal candidate will be an adaptable self-starter with a positive mindset. They should be a positive team player who possesses the following attributes and skills:

· Excellent listening and communication skills

· Patience and compassion

· Attention to detail

· Strong interpersonal skills to help quickly build rapport with clients and coworkers

· A high-school diploma or equivalent

· Computer proficiency, with the ability to utilize multiple screens and programs

· Exceptional problem solving skills

· The ability to effectively manage multiple priorities

· Call center experience

JOB HIGHLIGHTS:
In addition to a competitive hourly rate and bonus structure, Advocate My Meds offers the following perks:

- Paid Time Off
- Health, Life, Dental and Vision Insurance
- Employee 401k with Employer Contribution
- Employee Discount Programs
- Employee Engagement (employee of the month, peer recognition box, etc)

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Work Location: In person

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