Job description

PDC is looking to fill several positions in our Customer Service department at our Manheim PA location. The Customer Care Representative will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency As such the Customer Care representative manages general support inquiries for external and internal stakeholders, can assist with questions regarding products/services and billing procedures to customers, helping customers in completing forms and gathering/recording any information needed for the proper transaction.

Customer Care is also responsible for the accurate and timely entry of new sales orders including editing, analyzing and interpreting incoming orders for all lines of business.

GOAL(S):

Upon the successful completion of training and onboarding, Customer Care Representatives are expected to deliver an extraordinary customer experience by quickly and accurately addressing questions or inquiries.

POSITION RESPONSIBILITIES:

• Provide prompt and efficient service in a busy contact center environment.
• Responsible for administering all customer service inquiries via phone/email/fax for external and internal partners, including but not limited to:

New orders
Quotes/samples
Pricing discrepancies
Order status and tracking
Completion of local, state and federal forms
Credit/return requests
Billing concerns

• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members / supervisors as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations as outlined
• Participate in a team based environment to achieve department goals.
• May assist in orienting and training new employees
• Maintain and update computerized customer records.
• Supply and follow up on clarifications, delivery information, expediting, discrepancies, product design and recommendations and product complaints.
• All other duties as assigned based on business needs

REQUIRED EDUCATION AND/OR EXPERIENCE:

• Associate’s degree in a business field or equivalent experience
• Two years of contact center or customer service experience
• Must have working knowledge of order entry software. Previous experience with Windows and email software necessary
• Ability to read, analyze and interpret general business information and technical procedures.
• Able to work independently and as part of a team
• Demonstrated ability to communicate in a professional manner, orally and in writing
• Strong time management skills and the ability to organize and coordinate multiple requests at once

PREFERRED QUALIFICATIONS:

• Experience using Google Suite
• Previous SAP experience

CORE COMPETENCIES FOR CUSTOMER CARE REPRESENTATIVES:

• Cultivate Innovation - Creating new and better ways for the organization to be successful
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drive Results - Consistently achieving results, even under tough circumstances.
• Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Value Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Brady is an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

COMPANY OVERVIEW:

Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2022, employed approximately 5,700 people in its worldwide businesses. Brady’s fiscal 2022 sales were approximately $1.30 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradyid.com.

BUSINESS OVERVIEW:

Precision Dynamics Corporation (PDC) is a global leader in people identification solutions, manufacturing high-quality, and innovative identification products for a wide assortment of industries. PDC is headquartered in Valencia, CA and has offices globally. PDC has just over 1,300 people and manufacturers its products in six manufacturing sites spanning the U.S., Europe, Mexico and China.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Manheim, PA 17545: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)

Work Location: One location

jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.