Job description

The Call Center - Elder Information and Referral Specialist assists the needs of the aging population and adults with disabilities and is the first point of contact for consumers looking for assistance through our Helpline. The Specialist responds to inquiries by providing information, referral, and assistance to, or on behalf of clients.

Interested applicants have the option to work at home year round or in the office, however, for the first 3 months of training all applicants would be required to report to the office for training.

The qualified candidate must have either a Bachelor’s degree from an accredited University in a human behavior science field (such as human services, nursing, social work, psychology, etc.) or an Associate of Arts degree from an accredited entity in a Human Service related field and a minimum of two years’ experience as a caseworker, case manager, intake specialist, or similar work experience with the long-term care client population; or a high school diploma or GED and four years’ experience with the long-term care client population.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Sunrise, FL 33351: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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