Job description

General Information:

Job title: The Contact Center Agent operates the Group’s Contact Center and provides routine information and directs calls to the appropriate area.

Essential Duties and Responsibilities: (including but not limited to the following)

• Channels all incoming calls, routes calls to appropriate department and/or person. Announces calls to physicians and executive staff.
• Takes messages and processes them accordingly.
• Knows physicians and staff schedules for all offices.
• Has general information regarding insurance, schedule, procedures, and services provided by the Group.
• Keeps log of physician telephone numbers, cell phones and pager numbers.
• Responsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested.
• Handles emergencies according to specified procedure.
• Turns over calls to the answering service as per instructed.
• Keeps answering service advised to covering physicians, physician telephone pagers and telephone numbers.
• Confirms physicians’ daily appointments, checking information and updating when possible.
• Maintains information and confidentiality.
• Performs related work as required.

Requirements:

• Adheres to all Medical Group’s policies and procedures including OSHA and HIPAA guidelines.
• Knowledge of business office procedures.
• Knowledge of Call Manager software and communication procedures.
• Skill in operating a communications system.
• Ability to read, understand and follow oral and written instructions.
• Ability to speak clearly and concisely with a pleasant telephone voice.
• Ability to handle stressful situations.
• Ability to establish and maintain effective working relationships with patients, physicians, staff and the public.

Typical Physical Demands:

• Work requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.
• Requires the use of office equipment, such as computer terminals, telephones and copiers.

Typical Working Conditions:

• Work is performed in reception area.
• Involves frequent contact with patients, physicians, and staff.
• Work may be stressful at times, interaction with others is constant and interruptive
• Contact involves dealing with sick people.

Qualifications:

• Superior customer service skills
• PC proficiency with Microsoft Office and Outlook
• Self-starter with the ability to work independently

Experience:
One to two years of Contact Center experience preferably in a medical group.

Education:

• High School diploma or equivalent/GED

Full COVID-19 vaccination is an essential requirement of this role.

Schedule: Mon- Fri, 9am-6pm

#MinOS

Job Types: Full-time, Contract, Temporary

Pay: $19.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mt. Kisco, NY: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you vaccinated

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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