Primary City/State:

Phoenix, Arizona

Department Name:

Care Coordination-Corp

Work Shift:

Day

Job Category:

Clinical Care

Explore and excel. At Banner, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today.

As the Care Coordination Operations Support Specialist, you will have the opportunity to provide Care Coordination support to leadership groups. This may include education, new employee onboarding, data review and input, patient concern escalations, workflow development at both local and system level.

This is an onsite float position providing on-site support as various locations. Facilities are:

• Banner Desert Medical Center
• Banner Ocotillo Medical Center
• Banner University Medical Center - Phoenix
• Occasional onsite meetings at Banner Corporate - Phoenix

Days at each facility will vary depending on specific facility need. You may have the opportunity to work from home one day per week as schedule permits. Expected hours are Monday through Friday, 8AM to 5PM.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting Care Coordination leadership in the planning, development and supporting the on-boarding and orientation of newly hired Care Coordination employees, auditing and analysis for defined KPIs, gathering and analyzing data metrics as requested, development and/or execution of effective internal communications. This role performs under the guidance and direction of the Executive Director or facility Director and serves as a liaison between all disciplines by effectively communicating, educating and problem solving. This position proactively supports the quality and continuity of services throughout the healthcare systems and assists in resolution of systems issues and enforces facility/department policy/procedures and standards. This position coordinates oversight of quality, risk management, safety and transition of care standards and is a role model and resource person. Collaborates with Clinical Education to coordinate and support the on-boarding and precepting of newly hired employees.

CORE FUNCTIONS

1. Performs standard assignments within own job functions. Expanding knowledge of fundamental theories, practices, procedures, and concepts within the job’s function.

2. Identifies and solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using established procedures. Analyzes developments in the field for others.

3. Responds to non-standard requests from internal and/or external customers; investigates with assistance from others, as needed. Interacts primarily with department peers, supervisor, internal customers, patients and physicians.

4. Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.

MINIMUM QUALIFICATIONS

Requires a level of business and clinical knowledge as normally obtained through the completion of a Bachelor’s Degree in business administration, health services administration or related field.

Requires two years of experience in an acute or post-acute care setting.

Knowledge of healthcare management as typically obtained through two years of progressive experience in healthcare operations.

Knowledge of the requirements of the various regulatory and accrediting agencies as applicable.

Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes.

Must have the ability to practice skills according to department and professional standards and quality requirements.

BLS required. BLS not required in post-acute setting.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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