Job description
The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to enforcing child support court orders and ensuring that parents meet their financial obligations. Position pays $13.25 per hour. May be some local traveling to our other office in Athens, TN on occasion.
Requirements:- Analyze case information and take next steps pursuant to State policies and procedures
- Conduct interviews/collect DNA samples/negotiate consents/refer to community services
- Under direction and supervision of the attorney prepare legal documents and correspondence related to a case
- Work state system prompts to keep case information current and support automated case actions
- Perform reviews on assigned cases
- Perform initial locate activities
- Analyze and target cases as needed in establishment or enforcement through special reports-locate
- Receive, evaluate, and resolve customer problems and complaints
- Update state system with appropriate new information and records detail of customer contacts
- Take all actions available to resolve customer concerns
- Other related duties as assigned
Qualifications
- Associate’s degree or Paralegal Certification preferred
- At least two years of experience in legal environment or government case processing; public contact experience preferred
- Education can be substituted for years of experience
- Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values
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