Kent Campus Hospital

STATUS: Full Time 80 Hours

SHIFT:

GENERAL SUMMARY:

Summary:
This position is accountable for oversight of daily cash management deposits and posting for Bayhealth Medical Center, Bayhealth Medical Group and Medical Alternative Care to ensure all payments are posted within cash posting guidelines. Researches, obtains missing information as needed and communicates to cash technicians to complete posting batches. Provide technical and functional application analysis, defines system requirements as appropriate in the evaluation of current system and manual processes. Provides recommendations to enhance performance, improve financial controls and create efficiencies. Trains cash application new hires and develops training materials and job aides to support accurate performance of job functions. Supports the internal and external audit processes.

ESSENTIAL FUNCTIONS & ACCOUNTABILITIES:

1. Monitors and ensures cash control groups are fully posted within cash posting guidelines or the appropriate follow up has been taken to ensure timely posting to reduce the accounts receivable, promote efficient follow up to ensure patient satisfaction.
2. Provides support and assistance to cash application technicians and Single Billing Office (SBO) staff.
3. Provides training to cash application technicians on multiple cash application systems and cash application processes to perform their job function. Provides training summary and assessment to respective management team member for new hires and ongoing training evaluations.
4. Assures operational and technical training materials and department policies and procedures are updated as necessary. Develops training material and tip sheets for cash application related processes.
5. Collaborates with external financial partners, insurance companies, IT and Finance to resolve payment-related issues, general ledger balancing discrepancies and system-related issues.
6. Serves as the escalation point for research and resolution of customer and interdepartmental inquires and account discrepancies while maintaining excellent customer service. Ensures timely and accurate resolution to customer inquiries.
7. Provides recommendations to management to improve efficiencies related to EPIC payment processing activities, work queues and reconciliation reports. Assists with implementing best practices in cash posting and cash discrepancy follow-up and customer service activities.
8. Identifies controls and reviews cash processes to ensure system actions and procedures are performed correctly and posting activities tie to deposits in the bank.
9. Cash posting SME (Subject Matter Expert) that performs at a high productivity level while maintaining excellent quality performance.
10. All other duties as assigned within the scope and range of job responsibilities.

REQUIRED MINIMUM EDUCATION AND CREDENTIAL:

• Education High School or Equivalent
  
  
  
  
• Credential

EXPERIENCE:

Required: Five years banking, bookkeeping or hospital and physician payment processing experience. Understands provider level adjustment transactions on electronic remittance files. Preferred: Seven years’ experience with payers, hospital and physician providers.

PREFERRED EDUCATION AND CREDENTIAL:

• Education Associate Degree
  
  
  
  
• Credential