Job description

Qualifications

The Cemetery Administrator should have good communication skills to greet callers and welcome visitors to the Cemetery office and grounds. The Cemetery office uses a proprietary software for burial records and operations. Training will be provided for this software platform. General familiarity and comfort with using a database program is important but not required. Candidate should be competent/familiar with the following computer programs: Microsoft Word and Excel. Candidate should be able to prioritize responsibilities, fulfill tasks in a timely fashion and interact with the Cemetery maintenance/operations staff in a cooperative and professional manner.

Role of the Cemetery Administrator

The Cemetery Administrator is responsible for coordinating the business operations of the Cemetery office with the Cemetery operations/maintenance. The Cemetery Administrator reports directly to the Cemetery Business Manager.

Responsibilities

The Cemetery Administrator (Full/Part Time):

• Adheres to and enforces all cemetery rules and regulations.
• Assists grave owners and other clients with funeral arrangements that include purchasing new graves, processing a funeral, receiving and executing funeral orders, looking up graves, and processing necessary paper work. This information is updated and added to the computer file cards, maps and record books as appropriate.
• Answers phone calls and assist callers with questions, concerns or complaints.
• Documents and tracks concerns and complaints for resolution and follows up with customers as necessary.
• Keeps Business Manager informed of unusual or continuing client problems or concerns.
• Interacts with the Business Manager on a daily basis.
• Communicates with funeral homes, monument companies, vendors and other organizations as necessary.
• Prepares weekly schedule of funerals
• Maintains the cemetery maps and other record keeping items with accuracy.
• Maintains burial and ownership records.
• Verifies all burial information before graves are open
• Annotates daily burial information in burial record books.
• Reviews Lot Owner Burial/Next of Kin Burial Authorization before each burial and at the point of burial with presentation of deed of burial right or other Affidavit of authority from funeral director.
• Verifies all monies for proper amount with clients/funeral homes. Collects and provides to business manager record of payments and deposits on a weekly basis along with other business documents including new deeds and purchase agreement contracts for Signature of the Cemetery Association President.
• Prepares burial packages for clients including signed deeds.
• Conducts annual audit of burial documentation with State regulatory authority.
• Ensures that all burial documents are executed and filed properly.
• Meets with grave owners to facilitate sale of approved monuments.
• Orders government memorials from Veterans Administration as requested by families.
• Maintains office and cemetery supplies and replenishes as necessary.
• Prepares monthly monument sales and Care & Maintenance Trust deposit reports to Business Manager.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: In person

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