UNIT DESCRIPTION:

Sodexo has been a proud strategic partner to Central Maine Health Care, providing the very best patient experiences and outcomes at our Lewiston campus.

• Paid time off
• Full health benefits
• 401K Savings Plan with company match
• Doing something that you can be proud of
• The opportunity to make a difference in someone's life
• Perfect attendance award program
• Employee assistance program

Sodexo’s CARES program is the foundation for our service philosophy and our commitment to all of our customers each and every day:

• COMPASSION: Demonstrate care and sensitivity in words and actions.
• ACCOUNTABILITY: Be responsible for the outcomes and the results of actions.
• RESPECT: Have objective, unbiased consideration and regard for the rights, values, beliefs, and property of all people
• ENTHUSIASM: Create great excitement and interest in creating exceptional experiences for customers at all levels.
• SERVICE: Commit to deliver outcomes that exceed expectations

Position Summary:

General Responsibilities:

• Understands and follows all policies and procedures.
• Acts as a source of facility knowledge for clients, customers, and patients who seek information, guidance and assistance.
• Responsible for providing concierge services to patients, visitors, guests etc.
• If in Healthcare, must comply with all Sodexo or client HIPAA policies and procedures.
• Complies with all company safety and risk management policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Participates in regular safety meetings, safety training and hazard assessments.
• Applies all applicable OSHA and related local safety requirements to all assigned work.
• Performs all work in accordance with established safety procedures.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Qualifications & Requirements:

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Attends work and shows up for scheduled shift on time with satisfactory regularity in light of Sodexo time and attendance policy and/or client operating hours.
• Ability to work a flexible schedule.
• Must comply with any dress code requirements.

Experience/Knowledge:

• High School diploma, GED or equivalent experience.
• 1 or more years of related work experience.

Skills/Aptitude:

• Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with customers, patients, co-workers and other departments with professionalism and respect.
• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.
• Ability to provide clear directions and respond accordingly to employees.
• Ability to use a computer.
• Ability to use all relevant electronic and communication devices.
• Applies basic skills and may develop skills appropriate for the position.
• Relies on judgment to plan and accomplish goals.
• Considerable knowledge of a variety of customer service/hospitality concepts, practices, and procedures.
• A certain degree of creativity and problem-solving abilities is expected.
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

Physical Requirements:

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time.
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

• Generally in an indoor setting; however, may participate in outside activities and events.
• Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
• The noise level in the work environment is usually moderate to loud.

Benefits Eligibility: Full Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).