Client Contact Center Representative
Job description
As a Representative, you will work directly with customers and sales representatives to answer questions, fulfill service requests and advise on insurance coverage and pricing options. We are looking for someone with effective and energetic phone skills, problem solving and prioritizing skills, combined with a genuine desire to help others and create an exceptional customer experience. An insurance background is not required – we provide an inclusive 8 week training!
- Minimum of a two-year degree or equivalent experience
- Prior experience and excellent skills in customer service and phone communications
- Excellent communication and interpersonal skills
- Ability to balance multiple tasks and changing priorities with high attention to detail
- Strong analytical and problem-solving skills
- Ability to work effectively in a team environment
- Strong keyboarding skills and ability to work with multiple computer applications
You will have opportunities to grow in your career. Our employees are encouraged to ask questions and learn on the job, and we are committed to promoting from within. We recognize your contributions with an exceptional rewards package that includes competitive pay and bonus programs, incredibly affordable health insurance, generous pension and 401(k) benefits, and gift matching and paid volunteer time to support your involvement in the community. Learn more about our Benefits.
All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.
If California Resident, please review Federated's enhanced Privacy Policy.
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