Job description

The Client Service Associate position will focus on enhancing the client experience by providing unparalleled client service, while also serving as administrative and operational support to the firm and Financial Advisors. If you are detailed oriented with proven organizational skills, can manage time efficiently, and have a good understanding of finance, this may be the opportunity for you!

Essential Duties and Responsibilities

· Collect appropriate documentation to set up new accounts.

· Process account service requests and ensure appropriate documentation.

· Educate clients on account services and capabilities.

· Leverage various communication channels to keep in touch with clients (e.g., send out birthday cards, e-mail research newsletters)

· Direct incoming phone calls to appropriate team member

· Input data into Financial Planning tools

· Input tasks within appropriate system and complete associated paperwork

· Assist in the preparation of client reports and other materials for client meeting.

· Review daily branch reports and alerts and process accordingly.

· Organize logistics of team marketing events, develop, and maintain team marketing materials.

· Provide team with up-to-date calendar including daily, weekly, and monthly activities.

· Proactively develop self to continuously improve knowledge, skills and credentials and communicate development needs to Client Relationship Manager as applicable

Required Qualifications

· 3-5 years industry and client service experience are required; appreciation for the industry

· Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients.

· Intermediate to advanced level computer skills, including working knowledge of the Microsoft Office suite with strong skills in Word, Outlook and Excel.

· Desired Traits

· Excellent oral, written and interpersonal communication skills; well-spoken both on the phone and in person; exudes a courteous, friendly, and professional demeanor.

· Outstanding planning and organizational skills, efficient multi-tasker, effective follow-up, deadline focused; detail oriented and demonstrates a commitment to accuracy by delivering high quality work.

· Energetic, eager to learn, team player, willing to cooperate; self-motivated with ability to work both independently and under direction.

· Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment; adapts to change in the work environment, manages competing demands and multiple interruptions.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Disability insurance

Health insurance

Paid time off

Schedule:

Monday to Friday

Work Location:

One location

Benefit Conditions:

Waiting period may apply.

Only full-time employees eligible

Work Remotely:

No

Job Type: Full-time

Pay: $32,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Plantation, FL 33324: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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