Job description

The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service. Candidates with previous call center, front desk, sales, group housing, and/or administrative experience for hotels are preferred.

Responsibilities include:

• Being well-versed in all hotel packages for various events and cities including understanding the nuances of each hotel and event
• Maintaining PCI-compliance at all times including completing a background check prior to start date
• Provide excellent guest experience while assisting guests with individual reservations via phone
• Manage room block requests, including discussing and helping guests select best hotel option for their needs via phone and email
• Using Passkey software to build room blocks and deadlines
• Drafting and sending email templates for room blocks
• Monitoring room blocks assigned, deadlines, and contacts
• Addressing/responding to questions and/or individual requests via email
• Scheduled and as-needed meetings with management to discuss volume, concerns, VIP groups

The ideal Candidate is:

• Proficient in one or more hotel group housing softwares (any hotel software that manages group housing). Pass Key knowledge highly preferred
• Extremely comfortable using telephone and zoom communications
• Intrinsically motivated to help others
• Problem solver and detail oriented
• Enjoys and thrives working in a team environment
• Bilingual: English and Spanish – a plus, but not required!

Skills:

• Strong, professional phone and written skills
• Strong Proficiency in Microsoft Office (Outlook, Adobe PDF, Zoom, Excel, Word, SharePoint)
• Demonstrated ability to communicate professionally and effectively with customers and colleagues while following communication procedures, guidelines, and policies
• Excellent attention to detail and quality of work
• Quick-learning and not afraid to jump into a fast-paced environment
• Ability to multitask, prioritize, and manage time effectively
• Demonstrates and understands the importance of efficiency in terms of completing tasks quickly and accurately
• Ability to take a role with a team-player mentality and excellent can-do attitude
• Passkey experience not required but a big plus

Job type

Hourly (40 hours per week). Ideal hours are Monday-Friday 8-5pm. Infrequently, the entire team may need to share some weekend availability.

Start date

As soon as possible

Location

This is a remote, US-based role. You will be provided a company computer and phone system. Due to the business and confidential nature of this role, we are looking for a candidate who has a structured home office environment with the ability to take phone calls in a quiet setting.

Compensation / Benefits

Range of $20-$24/hour based on experience. We also offer a generous healthcare plan with employer contribution, as well as vacation leave, sick leave, paid holidays, overtime as needed, and room to grow with a team who is all about providing amazing guest experiences and services!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• hotel industry: 1 year (Required)

Work Location: Remote

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