Job description

The University of Iowa Hospitals and Clinics, Department of Ophthalmology is seeking a 50% Clinic Services Specialist (PVL2; 3A). The Clinic Services Specialist schedules patient appointments/inquiries for the Department of Ophthalmology for multiple sub clinics and ensures that patients are scheduled to the right department based on their urgency. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the urgency and desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Is responsible for training of new front line staff in regards to check in, check out, and scheduling functionality. Responsible for maintaining the Patient and Referral work queues and assigning responsibilities among employees to ensure that these work queues are completed timely and accurately. Monitors progress of these work queues and reports any issues and concerns to administration. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit. The Clinic Services Specialist anticipates the needs of the patient and serves as a patient advocate. The scheduler will assist and problem solve any scheduling issues that arise. The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. Upholds the departments best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 50%

Schedule: TBD

Location: UIHC, Iowa City

Rotations: N/A

Salary: $19,866 - $30,061/yr (50% FTE)

Pay Level: 3A

Qualifications - External

REQUIRED QUALIFICATIONS

• A Bachelor’s degree or an equivalent combination of education and experience.
• 6 months – 1 year administrative experience
• Patient centered and a patient advocate
• Job related experience with and/or commitment to customer service excellence.
• Ability to anticipate needs, problems and potential issues and use judgment, foresight and problem-solving skills to troubleshoot, recommend and implement solutions.
• Demonstrate careful attention to detail and accuracy, strong organizational skills and ability to handle multiple tasks quickly and effectively, proactively establish priorities and meet deadlines.
• Excellent written and verbal communication skills required including ability to compose communications and grammatically correct documents in a concise, logical and organized manner.
• Proficient in computer software applications (Microsoft Office Programs)

DESIRED QUALIFICATIONS

• Experience with the EPIC system
• Experience scheduling in an outpatient clinic setting
• Experience with hospital operations and/or Ambulatory Clinic operations
• Knowledge of University of Iowa policies, procedures, and regulations.

Application Process: In order to be considered, applicants must upload current CV, desirable cover letter and (3) references (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

If you have any questions, please contact Tammy Boehme at 319-356-1138.

Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on date of closing.

Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Job Type: Part-time

Pay: $19,866.00 - $30,061.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• JCAHO accredited facility

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Iowa City, IA 52242: Reliably commute or planning to relocate before starting work (Required)

Experience:

• administrative support: 1 year (Required)

Work Location: One location

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