Job description

JOB DESCRIPTION
CLINICAL TEAM MANAGER
Salary Range: $75,960 - $84,400 annually
WHO WE ARE

HomeRise believes that home has the power to stabilize a persons life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, were building a new future for our neighborhoods and the city we love.

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BENEFITS*

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

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POSITION OVERVIEW*

The Clinical Team Manager (CTM) is responsible for supervising a team of Masters level staff and Interns who offer support services for residents of HomeRise's supportive housing portfolio and program participants living in San Francisco. Services target residents/participants who have complex behavioral health issues and/or medical concerns (including aging in place). Following the principles of Harm Reduction and Trauma Informed Care, the CTM provides supervision per BBS requirements to Clinical Case Managers and Interns (and/or other supervision based on licensing parameters), assists with quality assurance for our San Francisco BHS Mental Health Medi-Cal contract, and supports achievement of agency-wide housing retention and Resident Services Department goals. Using evidence-based practices, HomeRise welcomes residents/participants into their new homes, while encouraging greater self-sufficiency across three drivers: Housing, Income, and Resourcefulness. HomeRises Case Management Model uses data to understand the resident/participant experience and includes intensive retention services; strength-based case management support and service planning; mental health, substance use and crisis intervention services; information and referral; and empowerment/community development for residents/participants. The CTM is part of the agency's Resident Services team and works in partnership with Housing Operations staff.

ESSENTIAL FUNCTIONS

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Supervise and coach site-based Clinical Case Managers and/or other RSD staff, including employee performance evaluations, hiring, disciplinary actions and terminations

• Create and manage a student intern/trainee program
• Create and offer trainings to agency staff to improve clinical understanding and effectiveness of service provision; individually support RSD staff members to maximize skill development
• Support staff to determine and execute clinically appropriate individual therapeutic interventions to residents/participants; support and/or provide treatment services under Medi-Cal system of care
• Lead responder for crisis intervention, conflict resolution and de-escalation services
• Identify issues which interfere with the delivery of services and develops techniques to resolve them
• Support clinical determinations and facilitate 5150s as needed
• Complete documentation per agency policy and actively support contract reporting, data collection, record keeping, and chart reviews
• Facilitate case conferences and other meetings through presentation of cases, discussion of clinical issues, and exchange of information and ideas
• Ensures compliance with federal, state and local requirements
• Other duties as assigned

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SUPERVISORY RESPONSIBILITY*

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Supervise approximately three Clinical Case Managers (or alternate RSD staff) and several Bachelors or Masters level interns across several supportive housing or program sites

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POSITION DETAILS*

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Location: San Francisco, CA Primarily within the Tenderloin Neighborhood

• Status: Full-Time / Exempt (40 hours per week)
• Schedule: Monday-Friday 10 am to 6 pm with some evening hours; plus on-call support by phone
• Reports to: Senior Programs Director or Director of Resident Services

QUALIFICATIONS

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Masters degree in a behavioral science (social work, counseling, psychology) or similar field such as Occupational Therapy

• Licensed (LCSW, MFT, LPCC, or Ph.D.) with CA Board of Behavioral Sciences or comparable license within CA
• Ability to provide supervision to ASWs, AMFTs and/or PCCIs under BBS guidelines strongly preferred
• Minimum one year of formal or two years of informal supervisory experience
• Minimum four years experience providing services to individuals or families with experiences of mental health, substance use and/or homelessness
• Demonstrated ability in providing effective clinical services within a context of harm-reduction practices and voluntary services, and in-depth knowledge of harm reduction practices
• Strong clinical observational and assessment skills
• Experience in engaging people, crisis intervention, conflict resolution, and meeting facilitation
• Strong communication and collaboration skills
• Experience in creating and conducting trainings
• Knowledge of supportive housing, housing first, trauma-informed care, motivational interviewing
• Demonstrated commitment to social justice and advocacy
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).
• Strong written and verbal skills and the ability to communicate effectively with a diverse population of staff and residents/participants
• Desired qualification: Possession of current 5150 card
• Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus; bicultural a plus

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APPLICATION PROCESS*

To apply for this position, please submit a cover letter and resume at: https://homerisesf.org/careers/
Resumes without a cover letter will not be considered. Due to the number of applications we receive, we are only able to respond to candidates selected for interviews.

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PHYSICAL DEMANDS & WORK ENVIRONMENT*

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

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EQUAL OPPORTUNITY EMPLOYER*

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations._

Job Type: Full-time

Pay: $75,960.00 - $84,400.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: In person

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