Job description

About RVNAhealth

RVNAhealth is a private, nonprofit organization that has been providing exceptional home and community health care services, supports public health and safety, and has promoted the highest quality of life for over 100 years.

Job Summary

The CNA Coordinator primary responsibility is to coordinate patient CNA visits per orders, handle all CNA scheduling related inquiries, and assist with providing an extraordinary customer service experience. The CNA Coordinator’s focus is on person centered care when coordinating visits, as well as insuring compliance with regulatory bodies. The individual in this position will collaborate with field clinicians and assist the CNA Supervisor.

The individual in this position is one that will report to the CNA Supervisor & Chronic Care Manager.

Duties and Responsibilities

· Maintains CNA staff schedules assuring all daily patient visits are assigned around staff vacations, sick days, etc.

· Ensures synchronicity with scheduling CNA visits and Medicaid all discipline visits in HCHB and in

· Schedules all initial CNA visits in scheduling system and ensures initial supervisory visits are also scheduled.

· Assigns CNA and maintains consistency for each patient.

· Coordination with families, patients and clinicians to ensure compliance and high level of satisfaction.

· Reconciles patient visits against visit orders to ensure regulatory guidelines are followed.

· Ensures all patient supervisory visits are scheduled and completed. Provides a weekly reminder to staff of upcoming supervisory visit.

· Communicates with patients and Healthcare facilities notifying them of scheduled appointments.

· Corresponds with clinical field staff leaving messages and reports.

· Identifies problems and potential problem situations to CNA Supervisor & Chronic Care Manager as they become evident.

· Assist as a back-up or support to Team Coordinator’s as needed.

· Is computer literate, enters information into computer in a timely and accurate manner. Uses electronic means of communication effective within agency policies and practices.

· Asks for help when needed.

· Participates in total quality improvement process for both agency and self. Accepts and utilizes supervision constructively in order to enhance the quality of agency documentation and professional self-development. Provides feedback (both positive and areas for opportunity) in appropriate manner focusing on performance improvement of RVNAHEALTH.

· Knowledge of RVNAHEALTH policies and procedures, programs and services, and represents RVNAHEALTH in a positive, professional manner.

· Accepts responsibility, takes initiative and exercises independent judgment in problem-solving, sets and works towards achievement of goals.

· Accepts respectful, positive working relationships with other employees and volunteers in the delivery of services.

· Demonstrates good attendance record and punctuality in accordance with HR policies.

· Ability to establish respectful, positive working relationships with other employees and volunteers in the delivery of patient services.

Competencies

Quality/Compliance: Achieve a standard of excellence with work processes and outcomes, honoring agency policies and all regulatory requirements.

Customer Focus: Enhance the customer experience. Promote and practice customer service as a value.

Communication: Balance listening and talking, clarify and ensure understanding when talking to others, influence others, keep others informed cross-departmentally.

Teamwork: Develop and leverage relationships within and cross-departmentally to achieve results. Be helpful, respectful, approachable and team oriented, build strong working relationships and a positive work environment.

Professionalism: Model agency values in support of the vision and mission. Live the culture! Diplomatically handles challenging or tense interpersonal situations.

Initiative: Take ownership of work, do what is needed without being asked, follow through.

Effectiveness: Ability to produce a desired result, cost conscious, looks for better ways to get the job done.

Open Minded: Considers new ideas, questions the norm, embraces continuous improvement.

Coaching and Mentoring: Set clear expectations, manage staff that improves their ability to succeed. Role model. Be inspirational.

Adaptability: Positively respond to change. Embrace new practices. Recover from set-backs.

Experience and Qualifications

· A minimum of two years of community health experience, including medical terminology. Bachelor’s licensed or experienced high level, functioning Medical Assistant, CNA, Coder, or other Health care personnel. Preferred, minimum one year of home health or hospice care experience with a strong knowledge base of home health and/or hospice care and associated regulations.

· Ability to handle several situations simultaneously in a professional, calm, dependable manner.

· Ability to prioritize multiple tasks in an organized manner.

· Exceptional customer service skills including phone manner and ability to build relationships in a fast paced environment.

· Is computer literate, enters information into computer in a timely and accurate manner. Uses electronic means of communication effectively within agency policies and practices.

· Knowledgeable of sales theories and practices.

· Ability to learn quickly.

Job Type: Full-time

Pay: From $53,721.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday

Ability to commute/relocate:

• Ridgefield, CT: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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